Exchange Mailbox Polling
Hi, I'm currently trying to configure a new osTicket installation on a Synology Box, details below.osTicket Version v1.10.1 (9ae093d) — Up to date Web Server Software Apache/2.2.34 (Unix)...
View ArticleResponse field empties when adding collaborators. - RC 1.11
Hey all... just letting you know that when i was filling out lengthy response to a ticket, i then went to add a collaborator i forgot about, added him and then OSticket deleted everything I previously...
View ArticleRegister page not displaying language preference
Hello,In the register page the language preference it's not displayed, but then when the user log in goes to the profile the user can change the language preference. It would be nice if the user can...
View ArticleIs it possible to disable LDAP plugin and have the users already created...
My organisation is migrating between ldap servers. I'd like to find out, since the users are already in the osTicket DB, if it is possible to temporarily disable LDAP authentication and have them sign...
View ArticleAdd/update email address
Hello guys, need help.. i use import in creating user, but suddenly I forgot to include one email address in csv file... when i need to insert/add email of that user it always loading.. no processing...
View ArticleFetching IMAP+SSL mail on Outlook 365
Hello,I notice my mails get fetched from 3 to 10 minutes even though I set it to fetch every 1 minute. I did some research on your site and found quite a few posts related to this but I am incapable of...
View ArticleMerge tickets
Not sure if this is where we put feature wishes but...It would be nice if we could merge tickets. When a printer goes down I get 10 tickets from 10 different people on that floor. Would be nice if I...
View ArticleI'm trying create tickets using the API don't know where start? API key is...
I have been reading, but i did not find the ticket.xml or .json or any instructions that help with the process.I found this one...
View ArticleHow to locate source code that fills the operators dropdown list in ticket...
I'm investigating a strange behavior while assigning a ticket to an operator, if I call the drop-down list inside the main ticket form i see no operators, but i i use the assign function from the...
View ArticleTask Scheduling OSTicket
Hello everybody,I'm stuck with setting up task scheduling for incoming mails.Have OSTicket on a WinServer 2012 on.I created a batch file with the content:C: \ Program Files (x86) \ PHP \ v5.5 \ php.exe...
View ArticleLookup or create user not working in v1.10.4
Hi All,I've created two users in users in agent panel as follows.https://drive.google.com/file/d/1MG3KycyNsbJK7ajDMrsb_OmqtCE7b9ZP/view?usp=sharingBut search same users from Lookup or create user for...
View Articlecore: Unknown or invalid schema signature (98ad7d550c26ac44340350912296e673...
Hi,How to solve Error : core: Unknown or invalid schema signature (98ad7d550c26ac44340350912296e673 .. eb3c85b34c05f21bdce7b075f5157929)
View ArticleCannot CREATE TABLE `ost_ticket__cdata`
Hi, I wonna install osTicket v1.10.4 because php7, but 1 (or more, I dont know) table is not createdI'm getting these error mail---[CREATE TABLE IF NOT EXISTS `ost_ticket__cdata` (PRIMARY KEY...
View ArticleEmail feature reopening old tickets upon enabling it
Not long ago I finished configuring the feature that allows users to respond to tickets via email. Upon enabling this, we were flooded with a bunch of messages most of which appeared to be old...
View ArticleForm appears on client but not agent
We migrated from 1.9 to 1.10 and custom form stopped working as before.Now as end user I can select the topic and it will bring the custom form, but if I do it from the agent panel new ticket it does...
View Articlev1.11.0-rc1 (e321982) - internal error 500 when replying to a ticket
Hi Guys,We been having an issue with v1.11.0-rc1 wherein when a client updates or replies to a ticket it lands on https://domain.com/support/tickets.php?id=#reply with HTTP ERROR 500 (in Google Chrome...
View ArticleExchange Mailbox Polling
Hi, I'm currently trying to configure a new osTicket installation on a Synology Box, details below.osTicket Version v1.10.1 (9ae093d) — Up to date Web Server Software Apache/2.2.34 (Unix)...
View ArticleIndividual post IDs (and links) in a ticket thread
Is it possible to add individual numbers to each post within a given ticket?Ideally, it would be nice if all posts also had links (later I would like to have a variable in mail templates that could...
View ArticleClosing the ticket by email or applying filters to every answer.
Hello, is the possibility of closing ticket via email?I open the ticket by e-mail, i also assign it via e-mail.I'm just missing closing. Maybe it could be done by filtersbut they are only used for new...
View ArticleURL not supported
Hello Everyone,I am trying to create a ticket via java api. I am getting error 'URL not supported' response code: 400.I am using a secure domain format: 'https:/zzzz.XXXXX.com/'What can be the reason...
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