I assume it is not possible to update a Ticket from the API ? I would love to integrate with AMAZON SQS . Currently I have all help desk requests sent in via e-mail end up on a AWS Queue. I want to use node to process them and put them into osTicket. It works for new Tickets but there is no method to provide an update that I'm aware of.
To bad the API can't detect that a ticket already exists and just update it.
Sample Code Node.JS JSON Ticket creation from e-mail message.
