I'm part of a team that's building a SaaS product and one of requirements is to have a support system that integrates with our own system. osTicket looks perfect however I can't really understand if it's possible (and how) to programmatically manage the users/organizations.
The operations that need to be preformed are the following:
- Create an organization
- Set a variable/property/field for an organization
- Create user/account and assign to organization
- Update account password
- Delete account (more on that later)
- Set a variable/property/field for a user
One of features of our product is that the user accounts are kinda ephemeral - the organization admins can create them and delete as they please. From what I understood osTicket separates between users and accounts in sense that a user can exist without an account. However I haven't found a way to remove an account from a user - is it possible (for account deletion purposes)?
Does osTicket have some kind of management API? The only API I managed to find is to create tickets - which doesn't suit us. If osTicket doesn't have this kind of functionality - where is possible to hook and add this functionality ourselves? The documentation about internals is extremely scarce...
Thanks in advance
EDIT: I'm OK with doing this by modifying the database directly, however I don't want to do this with poor knowledge of internals (to avoid breaking something)