[resolved] Email response reopens tickets
Is there a way to prevent email responses reopening tickets, and instead just adding a remark in to the ticket with the response?At the moment we are resolving a users issue, updating them and closing...
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How can I change the copy on the front and other pages?
I have successfully found where to change the css of the landing page for OSTicket to match my site. But I am unable to find where to change the standard copy/text (please see screen capture for the...
View ArticleIncorrect Service time and Response time in Dashboard Statistics
System InfoOS : Ubuntu 14.04Container : DockerosTicket Version : v1.10 (901e5ea)Web Server : nginx/1.10.0MySQL Version : 5.7.16PHP Version : 7.0.8-0ubuntu0.16.04.3Hi, I have an issue with Response time...
View ArticleosTicket-v1.9.15 Prefix already in-use
Hi everyone,I imported the existing database of OS from the current hosting to a new hosting. While installing, I encountered an error message that says, Prefix is already in-use. On my control panel,...
View ArticleosTicket, auto assignation by account
I am evaluating osTicket for a company who repair printers.When company's customers need support, they have to log in osTicket to open a issue.First, they have to be able to select one device id (or...
View ArticleWhere can i add/change Predefined Answers
hi there,where can i find the predefined answers and add or change them.if i make a new ticket, there are two possible predefined answers:Sample (with variables) and What is osTicket (sample)?where are...
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[MOD] Inline PDF
So, I've finally upgraded, and wanted to restore my previews mod, but didn't want to have to generate preview images again.. that was horrible and sometimes didn't work. This time, I've spent a few...
View ArticleAssign ticket to any agent
Hello together,i have an issue to assign tickets to any agent:osTicket-Versionv1.10 (901e5ea) — Aktuell Server-Software Apache MySQL-Version 5.5.54 PHP-Version 7.0.15 We switch from 1.9.X to 1.10. Now...
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Changing Variable names
I would like to gain tips on changing variable names. E.g %{ticket.number} to %{complaint.number}. For the life of me, I couldnt figure it out.. so help me senpais
View ArticleAdvanced search not returning results for custom forms/lists
Hi Guys,I'm new to this, so I hope this is in the correct place and that I include enough information. Please correct me if not. I am a low-level support tech for a school. Last year we implemented...
View ArticleOS Ticket Survey
Morning all,I have built a survey form but what I would ideally like to do is find a way of the link displaying 'IF' the ticket status is closed. I have searched through the 'tickets.php' for ticket...
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Verification message uses only last name
Can anyone tell me what I am doing wrong?I have configured OSTicket and I am now testing it. But when I place a test ticket, the confirmation message that comes up on the browser lists only my last...
View ArticleLDAP plugin change & adding fields
Hello guys, I'm using OsTicket 1.10, and I have one question. I want to know more about my clients - users, for now I can only see E-mail and Name, I get all of their info from Active Directory with...
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How do I get a ticket number on the browser verification message?
I have configured OSTicket and I have an issue when testing:As you can see in the screen capture, the ticket number does not print in the verification message after a ticket is entered. Is there a way...
View ArticleRunning command-line-only upgrade?
Hi,We want to use deployment scripts to upgrade our osTicket installation, meaning that we want to trigger the database upgrade from the script as well. Is there a command line tool to invoke database...
View ArticleEquipment Management
Hi EveryoneI would like to implement osticket on my enviroment but i need the possibility to assign a ticket to an equipment / asset ( for futher analys and report )Thereis something capable for...
View ArticleAutomatically Create Ticket From Email
Hello,Is there a feature that will automatically create a ticket when an email is sent to a specific address?Thanks,John
View Article[resolved] Problems with upgrade from 1.9.12 to 1.10
I've just upgraded from 1.9.12 to 1.10, with an existing database. When I click on "My Tickets", though, it shows all tickets in the system, not just those that are assigned to me. The "User Directory"...
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