admin cant see open tickets
v1.10it is my understanding that the admin should be able to see all open and closed tickets. but when I log in as the admin I can only see tickets that I, as the admin, under the agents page or the...
View Article.htaccess
I wanted to force allow my ticketing system to have "https" and/or "www" before its domain name. (Because you can visit the site by just clicking <company name>.ph)What .htaccess should I edit?...
View ArticleRequire CAPTCHA
How will I REQUIRE the captcha pre-installed in the osTicket? It is only ENABLED but NOT required. My sole purpose for this is to require users to really type the captcha code else, they cannot send a...
View ArticleDMT Template - DB Error Email Message
I installed the template DMT vers 1.0.3.1, on osTicket vers 1.10.Every time I open the home page I get the following email:Subject: DB Error #1054[SELECT page.*, count(topic.page_id) as topics FROM...
View ArticleDefault Timezone
I wanted to have a default timezone for all users of my ticketing system. As an administrator, I changed all the timezone to GMT 8.0 Beijing, etc. But I saw in the Dashboard Information that it was set...
View ArticleReplace a column in open tickets
Hi AllWe have a customer status called invoice so we know these tickets require us to bill the customer. The ticket stays open until bill but from the screen we can't tell what is open and what needs...
View ArticleNew users unable to authenticate using AD
Environment:---osTicket Version v1.9.14 (8b927a0)Web Server Software Apache/2.4.7 (Ubuntu)MySQL Version 5.5.50PHP Version 5.5.9-1ubuntu4.19I installed osticket in January and have been adding agents...
View ArticleOrganization column in tickets list view
Hi!Before upgrading to v1.10 (was using 1.9.14) we had an Organization column on the page which lists the tickets.Since we migrated to v1.10 this mod is not working anymore and manual described here,...
View ArticleSetting up osTicket for the first time. Few problems.
Hi, I got it all working pretty OK right now. But since we are not an english business we need to have a translated version of osTicket. I installed a language pack, but the language pack only applies...
View ArticleSetting up email fetch - [CLOSED] IMAP connection broken (server response)
I am getting the above error when trying to set up email fetching.I am running Ubuntu 16-04.2 LTS with PHP Version 5.6 with Apache2 connecting to a Microsoft Exchange 2010 server.I have enabled IMAP...
View ArticleEditing any ticket feed DB Error #1062
G'day all.Long time user of osTicket. Thanks to all.OS = Ubuntu 16.04.2 LTSPHP = 7.0.20MySQL = 10.0.31ApacheosTicket = v1.10 (901e5ea)Issue is that whenever I edit anything on the ticket (using the...
View Articleadvanced search by agent
In the open ticket tab, I can sort agent name by clicking the "Assigned To". Is there a way to do use the advanced search (or other way to configure osticket) that will allow me to display tickets...
View ArticleAdding new priority item
I saw in v1.9 that the only way to change the priority item is to edit directly in the priority table. Is this still the case for...
View ArticleBackup Procedure
Hello,Can anyone point me to a backup procedure for osTicket ? I'm assuming there will be an SQL database backup to schedule (to dump the contents in a file) and a few directories to backup. I'd just...
View ArticleTicket creation - Attached files don't get stored
We have a web form for our users to submit tickets, but after the latest update, it no longer takes and attaches files correctly. The web form submits XML data to the API through a HTTP request, and...
View Articleremoving osticket logo from the bottom of user sign in, tickets, and open a...
I was hoping there was an easy way to remove or change the osticket logo at the bottom of these pages. apparently changing the logo under the company does not affect these locations. is there a way...
View ArticleFresh 1.10 installation - cannot reset passwords for new agents because mails...
I have just installed version 1.10 and trying to add new agents, they are created but are not receiving any mails with set/reset passwordWhen I send mail from scp/emailtest.php it works and I am...
View Articleauto-assign a ticket without assigning it in the help topic
How do I auto-assign a ticket to a single user on the computer to attend a request without assigning it in the help topic ?.For example, I have 5 people in support in 1 team, but I want the tickets to...
View ArticleEmails not being fetched or being created into tickets
The configuration of the email settings appear to all be in order, the changes get accepted and saved. I can send mail from OSTickets. I've tried sending an email to the OSTickets inbox internally, we...
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Little showcase of my take on osTicket
Hey guys, I really learned a lot about php, html and mysql while using osTicket and this fantastic forum. I'd like to thank all the staff for creating such a nice product that is both easy to use and...
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