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Attachments not being uploaded for tickets from staff control panel.

Osticket v1.10 (901e5ea)1) We receive a ticket2) We want to attach a file to the ticket when we reply3) Attachment is appearantly uploaded, but is not actually added to the ticket.4) When entering the...

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Setup/install dir cleanup for security reasons

Dear All,I'm having this notice in the header or admin view, but I cannot find any install directory under setup.Please take a minute to delete setup/install directory (../setup/) for security...

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custom form with date/time field gives a problem when using as variable in...

Hi,i have made a custom form with a date and time field. When i am using the variable in a email it gives a wrong output its always 01-01-70 01:33 no mather what the input is. In the ticket dashboard...

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Multi Domain LDAP plugin for osTicket v1.10-RC.2

So after many hours of had work I made a ldap plugin with support for multiple separate domains.It even combines the searches as one search..As you can see by the configuration plugin page each...

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Multi LDAP authentication and LDAP Sync (1.2)

Plugin for OS Ticket that allows for authentication with multiple domains and servers for agents and/or clients on osTicket also syncs user defined attributes from AD LDAP. The software is beta but...

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Dear osTicket Team,first of all I would like to thank you for the good ticketsystem that we have been using for two years.The problem that we have now after upgrade from1.9.14 to 1.10 is the following....

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reply api / ref-mid code question

Hi,I'm trying to make automated reply tool that sends a reminder to the client if they haven't responded to a ticket for 7 days.I have the list of tickets which haven't been updated for 7 days, but how...

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ost-config.php is not in /Include directory

Hello,I'm running OSTicket v1.9.5.1. I inherited this installation. I did do an upgrade a year or two ago and had problems but the upgrade eventually went through, how I don't know. The problem I'm...

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Time displaying 3 hours more from the current time on tickets ( New & Old...

Hi Team,I have installed Osticket v1.10 freshly on my Ubuntu 14.04 server, now the tickets are fetching very slow, ( need to refresh every time or i have to logout and login again)And in Osticket v1.10...

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Change e-mail template language

Hi Good morning.I would like to know how i can set default language of e-mails templates.My system now is working in pt_BR translation, but default language of email templates still running as en_US....

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DB Error #1064 & DB Error #1146 on Fresh install or update from 1.9.15

Hi Guys:For a fresh install or update i recieved this two email errors.For DB Error #1064, email content:[CREATE TABLE IF NOT EXISTS `ost_ticket__cdata` (PRIMARY KEY (ticket_id)) DEFAULT CHARSET=utf8...

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Not send email to Department manager

Hi,i've 1.10 RC2 installedI've a problem..system do not send mail to Department Manger.In settings>ticket>Alerts and communications>Notice of new message i've flag all options.I've a operator...

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Google map integrating with OSticket

 Hello,I need to add a Location field, at the form, for the new tickets,  but I need to integrate with Google Map.The users who open the new ticket will be clicking on the field location and willbe...

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How to associate one form to one email template?

Hi guysI created one customized form, but would like to know to create an e-mail template use the variables customized variables into mail e-mail templete.How can i define one e-mail template to one...

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Tickets time is not shown correctly

My Server, php.ini & Mysql timezone is set as Asia/Kolkata , but ticket time is not shown correctly.pfa, system info as displayed by osticket-----About this osTicket InstallationServer...

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Slack integration - Ticket updated

Hi!I´am working trying to send a notification when user/agent did update a ticket using the "model.updated" signal. But this seems to fire the signal before the ticket edition finish when i do press...

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Export only put top two records osTicket v1.1.0

Hi guysIn this post LordGraves said that this matter was resolved in his caseI followed the steps he did and I changed not only the ticket detail form, but also other forms too    Managed to narrow it...

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Is it possible to change the due date of a task?

I noticed that editing a task can only change the title. Is it possible to change other values?ThanksWP

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Problems with Fetching Email via IMAP and Sending Email via SMTP

Hello,Right after I transferred my host to a VPS, I've been having problems with Fetching Email via IMAP and Sending Email via SMTP. Everytime I enter the correct hostname, port number, and ckecked...

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Recommended server setup and configuration > osTicket doesn't run correct at...

Hi there,during the installation of osTicket for some clients on their own servers / hosting packages / managed services we remarked that two problems often come up:- ajax help popups in scp are not...

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