Attachments not being uploaded for tickets from staff control panel.
Osticket v1.10 (901e5ea)1) We receive a ticket2) We want to attach a file to the ticket when we reply3) Attachment is appearantly uploaded, but is not actually added to the ticket.4) When entering the...
View ArticleSetup/install dir cleanup for security reasons
Dear All,I'm having this notice in the header or admin view, but I cannot find any install directory under setup.Please take a minute to delete setup/install directory (../setup/) for security...
View Articlecustom form with date/time field gives a problem when using as variable in...
Hi,i have made a custom form with a date and time field. When i am using the variable in a email it gives a wrong output its always 01-01-70 01:33 no mather what the input is. In the ticket dashboard...
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Multi Domain LDAP plugin for osTicket v1.10-RC.2
So after many hours of had work I made a ldap plugin with support for multiple separate domains.It even combines the searches as one search..As you can see by the configuration plugin page each...
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Multi LDAP authentication and LDAP Sync (1.2)
Plugin for OS Ticket that allows for authentication with multiple domains and servers for agents and/or clients on osTicket also syncs user defined attributes from AD LDAP. The software is beta but...
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No images in the printed pdf file
Dear osTicket Team,first of all I would like to thank you for the good ticketsystem that we have been using for two years.The problem that we have now after upgrade from1.9.14 to 1.10 is the following....
View Articlereply api / ref-mid code question
Hi,I'm trying to make automated reply tool that sends a reminder to the client if they haven't responded to a ticket for 7 days.I have the list of tickets which haven't been updated for 7 days, but how...
View Articleost-config.php is not in /Include directory
Hello,I'm running OSTicket v1.9.5.1. I inherited this installation. I did do an upgrade a year or two ago and had problems but the upgrade eventually went through, how I don't know. The problem I'm...
View ArticleTime displaying 3 hours more from the current time on tickets ( New & Old...
Hi Team,I have installed Osticket v1.10 freshly on my Ubuntu 14.04 server, now the tickets are fetching very slow, ( need to refresh every time or i have to logout and login again)And in Osticket v1.10...
View ArticleChange e-mail template language
Hi Good morning.I would like to know how i can set default language of e-mails templates.My system now is working in pt_BR translation, but default language of email templates still running as en_US....
View ArticleDB Error #1064 & DB Error #1146 on Fresh install or update from 1.9.15
Hi Guys:For a fresh install or update i recieved this two email errors.For DB Error #1064, email content:[CREATE TABLE IF NOT EXISTS `ost_ticket__cdata` (PRIMARY KEY (ticket_id)) DEFAULT CHARSET=utf8...
View ArticleNot send email to Department manager
Hi,i've 1.10 RC2 installedI've a problem..system do not send mail to Department Manger.In settings>ticket>Alerts and communications>Notice of new message i've flag all options.I've a operator...
View ArticleGoogle map integrating with OSticket
Hello,I need to add a Location field, at the form, for the new tickets, but I need to integrate with Google Map.The users who open the new ticket will be clicking on the field location and willbe...
View ArticleHow to associate one form to one email template?
Hi guysI created one customized form, but would like to know to create an e-mail template use the variables customized variables into mail e-mail templete.How can i define one e-mail template to one...
View ArticleTickets time is not shown correctly
My Server, php.ini & Mysql timezone is set as Asia/Kolkata , but ticket time is not shown correctly.pfa, system info as displayed by osticket-----About this osTicket InstallationServer...
View ArticleSlack integration - Ticket updated
Hi!I´am working trying to send a notification when user/agent did update a ticket using the "model.updated" signal. But this seems to fire the signal before the ticket edition finish when i do press...
View ArticleExport only put top two records osTicket v1.1.0
Hi guysIn this post LordGraves said that this matter was resolved in his caseI followed the steps he did and I changed not only the ticket detail form, but also other forms too Managed to narrow it...
View ArticleIs it possible to change the due date of a task?
I noticed that editing a task can only change the title. Is it possible to change other values?ThanksWP
View ArticleProblems with Fetching Email via IMAP and Sending Email via SMTP
Hello,Right after I transferred my host to a VPS, I've been having problems with Fetching Email via IMAP and Sending Email via SMTP. Everytime I enter the correct hostname, port number, and ckecked...
View ArticleRecommended server setup and configuration > osTicket doesn't run correct at...
Hi there,during the installation of osTicket for some clients on their own servers / hosting packages / managed services we remarked that two problems often come up:- ajax help popups in scp are not...
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