Adding Organization Column to Open Ticket Overview
I added a custom form that allows an organization field to be a part of a submitted ticket. Any idea what table this will be stored in or how I can access this data? I have successfully added a Help...
View ArticleEquipment Error - [object Object] instead of usernames in Dropdown menu
Hello,when creating a new equipment item with the equipment plugin for osTicket, I only see [object Object] instead of the possible staff members to assign (see the attached picture for more details)....
View ArticleCron.php not fetching mails
Hi,I've gone through many articles before logging this. It seems my cron job for mail fetching has stopped working. I've been testing manually running the job and still no mails are being fetched. Here...
View ArticleTicket for several mails
God aftermoon,I am trying to configure the system to send mail to several recipients by creating a ticket, however so I can add more recipients when I am answering a ticket.Anyone know a solution?
View ArticleCentRE not CentER
HiIs it possible to have a version of the icons to be in English?Or at least provide the name of the font and size the person who spelt it was CENTER or offer a replacement image.Thanks
View ArticleBug: Editing Pages in HTML mod wont save
Editing Pages in HTML mod wont save. But if you click html and and make changes and then switch back it will save correctly
View ArticleHow to add user programmatically
Hello,I'm new in osTicket and at this stage I just installed a copy for testing. My current context to explain my goal: I'm a software author and after some years managing my support through simple...
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O conteúdo do bilhete de alguns clientes simplesmente parou de funcionar.Ex:O conteúdo de todos os bilhetes de clientes 1, abre normamente; enquanto o conteúdo de todos os bilhetes de clientes 2 não...
View ArticleTime is not correct in osTicket
Located in Jacksonville, Florida - using setting for Daylight Savings time checked, using "GMT -5.0 Eastern Time (US and Canada) Bogota, Lima", checked server is only few minutes off, but osTicket...
View Articleldap Batch import
Alright, I got OSTicket going yesterday on our LAMP server and LDAP plugin going, it is working just fine as I am able to create agents etc. pulled right from our AD login/auth etc... - Good and good....
View Articleautomatic answers vom osTicket get lost
I'm using osTicket v1.9.12 with german language to automaticly answering request for a holiday home. For that I'm using the ticket filter with Canned Response.I'm now detected that in some cases the...
View ArticleSome mails are not fetched
Im Using osTicket v1.9.12. Some kind of mails that I get are not fetched. They don't appear in osTicket ... althougt the are in the inbox for that mail account.In Settings -> Tickets the maximum is...
View ArticleInstall osTicket into root directory instead of subfolder?
The installation instructions clearly state to create a subfolder and install osTicket into it.But I have a customer who has installed it into his root directory. Everything appears to be working, but...
View ArticleYour Profile Information repeat 3 time
hello.. i wanna ask, why my "manage your profile information" display 3 times..im using AD..not all name be like this, just me(same user as admin & client).. in pc localhost seem like no problem...
View Articlein subject field i'm getting date need to change it to text format
In OS ticket v1.9.12 ,when user creates the ticket there is a option beside subject " date" as mention instead of text format so plz suggest me the code or procedure for changing the format
View ArticleTicket/Task templates or filters
HelloI would like to achieve something like this:Create Ticket Filterwith rule: - Help Topic = "New employee" (when our HR create new ticket with Help Topic "New employee")execute Action (like):-...
View Article1.10-RC Task auto-creation on filters
Hi,I found really great the new task functions in RC 1.10 where a ticket can have associated tasks that shall be completed before closing. Nevertheless, there is a big missing for us, and is that it...
View ArticleSAML login
Hi, Has anybody tried to use SAML to authenticate their users? We use Office 365 to login to nearly all of our online apps but I'm struggling to find a way to do this for OS Ticket.Any help or advice...
View ArticleSub-help topic under a help topic
Is it possible to create sub help topics in drop down under a single help topic. So i want my employees to select main helptopic then select sub helptopic. Version of osticket = 1.10 rc2
View ArticleDatabase Issues
I am trying to link the MySQL database to write my own queries. First thing I have to do is understand the database. I am assuming the most of the tables are standard with every installation and the...
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