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css layout broken for reply box below if ticket created from email with long...
just update to 1.10, we got sees for css layout broken if there is long email thread that submit to osticket, image can look here:
View ArticleDB Error #1062
Everyday I receive mails with this error. Whole message in attachment. As I understand this happens when users trying to attache something. However, no one complains about attachments in...
View ArticleGuest Ticket Print
Hi All,Just want a help in modifying for guest opening a ticket. Here's what i want , when guest opening a ticket, when he/she will click submit it will pop up a print option for the ticket the she/he...
View ArticleChange primary ticket button - post reply / internal note
Hi together,in our daily work we mostly just update the ticket by using the internal note function,often with informations that should be only readed by internal staff.Unfortunately the first present...
View ArticleNo priority escalation
I just upgraded to 1.10 and I cannot find the priority escalation option under Manage -> SLA Plans. Is the feature removed or am I missing something?
View ArticleOsticket v1.10 Upgrade failed
HiI just upgraded to v1.10 from 1.9.15. After upgrade the site becomes blank with no errors.I have not overwritten the ost-config file. Just copied the files from Upload folder to my sites folder....
View ArticleAD/LDAP-integration not working with 1.10
I upgraded to v1.10 today, but it seems that I can't login to scp using my AD credentials.Luckily I remembered my local credentials and I was able to login.There is an updated plugin from Nov. 2016 to...
View ArticleProblem with Auto Response (email)
Hi, i have the following Problem.When an Agent opens a Ticket for an registred Customer, the Customer gets an Auto Response that an ticket was opened.When i send an email from an internal Mail account...
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OsTicket 1.10 is striping html tags and params from canned responses
Hello,I have some canned responses that are making use of css styles (style=) and div tags.In OsTicket 1.9 there are no problems with that, but after the update to version 1.10 the style params, divs...
View ArticleRich Text and emails containing code
Hi all,I've been looking quite a bit at OSTicket, which seems like an ideal solution to fill my company's support software desires, but there's one trouble I could use some advice on.I've read through...
View Articleosticket hang-up
Using osticket 1.9.4.Sometimes osticket stop working, there is no access to the panel possible. I have check the logs and found in the mysql slow query log: # Time: 161111 9:57:18# User@Host:...
View ArticleNew ticket creation - How to Display Help Topics based on Department?
New ticket creation - How to Display Help Topics based on Department?When an user is creating a new ticket, we want to only display the help topics based on the department they want to request help...
View ArticleOrganization / Customer Column
Hi everyone!We had an extra column in 1.9.14 and older which showed the organization of the ticketowner.This was done by simply editing the select-statement with another join (of the organization...
View ArticleMy Tickets queue showing team(?) tickets in addition to "my" tickets 1.10
In our current environment, the My Tickets queue shows only tickets assigned specifically to an agent, and does not include team tickets. It appears in 1.10 that it is also showing what I think is team...
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Reply to email creates a new ticket number
version info above...Has anyone seen the issue where a customer replies to the ticket via email and instead of just adding their reply to the original ticket, OSTicket actually creates a new ticket...
View ArticleLooking to hire OSTicket expert to help with slow OSTicket install on Linux...
We are running OST v1.9.13 on a Linux cloud server. Our system is up, fully configured, and stable , but it is VERY VERY slow at times. Customer ticket creation can take up to 15 seconds to submit....
View ArticleCron job
Hi,I looked through WIki and other posts in this forum and I still need help.I get an error when running a cron job command to pull emails/tickets on my server:Fatal error: Only variables can be passed...
View Article1:10 Extra field set to not-editable for enduser still is updatable
Hi,I wanted to add 2 extra fields to the form for Tickets, 'chargable' and 'hours', this to show if the request would be billable and the number of hours offered.I did this by adding 2 fields, with the...
View Articleattachments fs-plugin on IIS - subfolders and deletion questions
Hi allWe recently moved our osTicket to a new windows server. I noted that the subfolder structure in our attachments folder which the fs-plugin needs were named in upper and lower case letters before,...
View ArticleInternal Note templates
Hi All, Can someone guide me if it is possible to put a templates on internal note same as canned message? or put the canned message to internal note instead in email? thanksRj
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