LDAP Authentication Plugin
@ntozier - The last discussion got closed before I could continue to get assistance. Since my issue is slightly different, I'm starting this thread.Thank you so much for posting the update to this...
View ArticleSLA not marking overdue (If SLA over 838 hours)
OS Ticket: 1.9.12Web: IIS 8.5MySQL 5.7.15PHP: 5.6.0I've noticed that if an SLA is set larger than 838 hours (found via manual testing), the system will not flag the ticket overdue when the SLA is...
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DMT Responsive Bootstrap Theme Free "Extended Basic" for osTicket 1.10
Hi there, we are working on a free responsive theme for osTicket 1.10., the frontend is nearly finished and you will get the first release this weekend. Here's the first preview:If you have any wishes,...
View ArticleV1.10 database tables list
Can someone please give me a complete list of the database tables v1.10 uses?Thank you
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Email Titles not merging in 10RC3
Every time someone replys it creates a new ticket ,.... and there is no way to merge it.
View ArticleEmail messages do not merge in osTicket v1.10-rc.3
HelloIn osTicket v1.10-rc.2 when a user sent a email message with the same subject of an already created ticket, the email message was inserted as a new post on the initial ticket.For example: The...
View Articlemerge/join two and more ticket into one
Sometimes users/client just ignore to keep ticket number in subject an creating new ticket by replay with blank, new email. So for one case you have lot of tickets and u can not see continuous in...
View ArticleFilter lists by certain criteria
I am customizing osTicket and our users submit tickets for different "sub-companies". Ticket form has lists but values need to be filtered by user's company. The company is associated to users in their...
View ArticleModify order of fields when opening a new ticket
Hi All,this is my configurationServer InformationosTicket Versionv1.10 (901e5ea) — Up to dateWeb Server SoftwareApacheMySQL Version5.7.14PHP Version5.6.22 I have defined some additional required...
View ArticleManage ticket Form, selectable field
Hello, I'm wondering is there any ability to add custom selectable field to form, witch values is determinated from user custom information fields?Example:In form: User information > add new fields...
View ArticleEmails responses from Customers not getting logged in OS Ticket
When my customers respond to responses from Agents, those responses are not getting logged in OS Ticket. Do I need to set up some sort of email fetching for this to happen?Any guidance is appreciated....
View ArticleHTTP passthru working for users but not for agents
Hi, We configured SSO and HTTP passthru using Kerberos on Apache.When we connect to the user portal, passthru is working but it is not on the scp interface.REMOTE_USER value is correctly provided by...
View ArticleUnderstanding how the search function works
Unfortunately I have not found any documentation how the search function work. Therefore, I have to ask.I simply entered an url in the search field (not advanced) like...
View ArticleCron job
Hi,I looked through WIki and other posts in this forum and I still need help.I get an error when running a cron job command to pull emails/tickets on my server:Fatal error: Only variables can be passed...
View Article[resolved] Call to undefined method ThreadBody::clean() in tickets.php
Info that you guys will need is below!Just upgraded osTicket the other day to this version. Now when I try to respond or close tickets, I get a blank screen. When I check the https_error.log file for...
View Articleosticket hang-up
Using osticket 1.9.4.Sometimes osticket stop working, there is no access to the panel possible. I have check the logs and found in the mysql slow query log: # Time: 161111 9:57:18# User@Host:...
View ArticleLooking to hire OSTicket expert to help with slow OSTicket install on Linux...
We are running OST v1.9.13 on a Linux cloud server. Our system is up, fully configured, and stable , but it is VERY VERY slow at times. Customer ticket creation can take up to 15 seconds to submit....
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Registered users can no longer search for tickets successfully.
Registered users can no longer search for ticket successfully.As shown below searching the exact subject doesn't return correct results. No matter what is searched all tickets for that registered user...
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Cant remove null saved searches
So I accidentally saved a search with no title for the saved search. As you can see below you then cannot remove/delete those searches.
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