DB Error - Inserting picture in topic
Hey Osticket.I have upgraded to 1.10 i just recived this DB error when inserting pictures into a reply. [INSERT INTO `ostNy_attachment` SET `file_id` = 584,`type` = 'D', `object_id` = 18697, `name` =...
View Article[workaround] Tickets not accessible via web interface if...
Dear OSTicket team/users,a week ago we discovered a strange behaviour of our OSTicket v1.9.8.1installation.When our system got emails via imap login, tickets were created as expected and could be...
View ArticleUser help topic's visibility
Is there a way to limit for a front end user, visibility of help topic's ? So for example, I've got many users in my platform. And also I've got many help topic's. What i would like to do, is to limit...
View ArticleCanned response + action (ie. closing ticket)
Does anyone have previously reported such Feature Request: "canned response" could cause actions, eg. Closing the ticket, assign the ticket to the agent, team or department ?
View ArticleMultiple Errors: DB Errors and PHP Fatal Errors.
Hi, I've done a fresh osticket install and everything went fine but now I get a list of errors (I've enabled display_errors on bootstrap file).osTicket is installed and I've been able to do some...
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Attachment on file system plugin
Does the "Storage :: Attachments on the Filesystem" works on 1.10?I've uploaded it on two installations and I can't see it on system preferences.I've attached my system details.
View ArticleLanguage and file upload problem
I install with Softaculous (under cPanel) OsTicket 1.10 and from OsTicket download page the language file (spanish) and install it at i18n folder and switch at configuration.After that I get a blank...
View ArticleCategories and Departments
Hi there,which is the main differences between Categories and Departments?Can someone do an example of using them in a specific business area (example: IT)?
View ArticleError http 500 internal server error when attempting to create a new ticket
Hi everyone, if someone can give some hand on these i will apreciatte so much! PHP Fatal error: Uncaught exception 'InvalidArgumentException' with message 'List indices should be integers' in...
View ArticleChange primary ticket button - post reply / internal note
Hi together,in our daily work we mostly just update the ticket by using the internal note function,often with informations that should be only readed by internal staff.Unfortunately the first present...
View ArticleUse an existente DB of users
How can I use an existing database, where I already have registered users with their own passwords? I do not want to duplicate information, I want to take advantage of the information I already have
View ArticleAssigning departments to users
Hello,My company has multiple products and serves multiple clients who exclusively use these products. If I set up each product as a department, is there any way I can automatically transfer tickets...
View ArticleSubject field length
Hi,in the older osticket versions the subject field was larger and easier to read the subject title.Actual it is very short so we would like to change this.Does somebody knows an easy way to change...
View ArticleLet us just say "Thank you!"
Dear osTicket team,I know how hard it is to develop and to continous maintenance a software project like osTicket. Many thanks for your work and a great product. The code is well structured and well...
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Seeking beta testers
I am looking for a few beta testers to test drive a new fully responsive theme for osTicket.You must be running v1.10-RC.2.I'd prefer participants who are prepared to use osTicket on mobile devices as...
View Articleloop mail
sorry, translate.google.ruApplications are based on new messages by email. "Autoresponse sent to user, if enabled, on new ticket." - EnabledMail client sends the auto reply to the letter of the new...
View ArticleNew ADDON > LDAP CLIENT CREATION
Hello,As i needed clients from LDAP i created PHP witch creates New active users to osticket system.If someone need it you can use it :)Cheers.P.S. After user creation you may consider using this addon...
View ArticleCpanel migration has broken redirection
Hi guys,I recently did a cpanel to cpanel transfer on a new server. Everything seems to work fine except for one small thing - one can't access scp. As soon as it's entered in the url bar, it redirects...
View ArticleDynamic-forms -> add varianble class
hello,Maiby anyone have done the mod of adding to form field variable? like class="name" by forms assigned variable?Exp.:In ticket details form we create Form Fiels Localton, ant is Optional, at...
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