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rcron still not working

April 5, 2017, 3:05 pm
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Ho cercato di guardare tutti i post su di esso, ho trovato su google guida da tutte le angolazioni, ma non e-mail non viene a me quando sono offline.
Ho seguito la guida a questo link e ho corretto Task eliminando

Quando eseguo rcron.php semplicemente non succede nulla, la pagina vuota, senza log degli errori

osTicket è installato su un dominio web (Aruba) con i server Linux. php versione  5.6.24

I like it very much osTicket but if I do not solve this problem is unusable :(




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Re-assign Ticket

April 5, 2017, 5:50 pm
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How to re-assign ticket for example I assign the ticket with the wrong agent?
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osTicket v.1.10 Printing problem

April 5, 2017, 7:43 pm
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Hi,

Installed osTicket v. 1.10, and everything works fine except printing content of ticket.
When i click on Print button i get new window in browser with this text:

Could not find PostScript font name: /home/www/web52/html/xx...xx/include/mpdf/ttfonts/DejaVuSerifCondensed.ttf

Checked for file, it is present on that location. Copied file from installation again, also tried to change permission on "ttfonts" folder to 777 but no success. 
Error still appears.
Any known solution for this problem?

My system informations are:

osTicket Version:   v1.10 (901e5ea) — Up to date
Web Server Software:   Apache
MySQL Version:   5.6.33
PHP Version:   5.6.19
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[SMALL MOD] On-Hold Status (OST 1.10)

April 4, 2017, 1:21 am
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Hi,

I read that alot of people are searching for a on-hold status with a tab, so i decided to make a small mod/tutorial for it.

Step 1. Create a ticket status in the "Custom lists" tab.
We call this status "On-Hold" and set the state to "Open"
image

Step 2. Open the file "Tickets.php" (Located in: \scp)
On line 435 add the following code:
image
By adding an extra piece of code you can have the menu show the amount of tickets with the "On-Hold" status which have been answered.
image

If you want this to be shown, make sure the "tickets.php" file looks like this instead:
image

Step 3. Open any SQL database program (such as PHPmyadmin)
And go to the "OST_ticket_status" table.

Step 4. Search for the status you added called "On-Hold" and memorize the ID.
image

Step 3. Open the file "tickets.inc.php" (Located in: include\staff)
On line 92 add the following code:
image

Once you've done this the tab "On-Hold" will be added in the ticket list:
image

Once a ticket is now put on the status "On-Hold" they will be visible in the "Onhold" menu.


Any other requests?
Let me know.

Best regards,
Nick
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Email Fetching - Attachment Size Limit??

April 5, 2017, 10:30 pm
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My situation is that OsTicket is not fetching emails with a certain Attachment size (anything over 3mb) - it simply leaves them in the inbox. Other emails arrive and tickets are created however they are not moved to another folder and then duplicate tickets are therefore created causing a massive mess.

This has been happening since i installed Osticket 1.10 fresh

Osticket = v1.10 (901e5ea)
PHP = 7.0.15-0
OS = ubuntu0.16.04.4

Settings > System = Attachments are stored in the database and Agent Maximum file size = 20MB

Settings > Tickets > Settings > Ticket Attachment Settings: Config = 20MB maximum with no restriction by file type

Fetching = via IMAP

PHP.ini files have been checked - I've searched the entire web server and checked the Max File Upload size is set to 20M


Is there anywhere else I am missing??

Thanks in advance
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[resolved] Staff/Backend Page Width?

April 6, 2017, 5:29 am
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How can I change the page width of the whole backend? I really need to make expand the width. 

I found #container "width:960px" in scp.css but it does not change anything.. 

I appreciate any help!
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[resolved] Forms

April 6, 2017, 6:22 am
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Hi, I need to design a New Ticket Form with different in respect to help topic item. I mean If the user select Help topic1, a bounch of fileds will appear related to helptopic1 and if a user selcet Help topic 2 bounch of new fileds will be appear and so on. is it possible by osticket if so how,
thanks in advance
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[MOD] Change Width of your Backend (Admin/Staff)

April 6, 2017, 7:17 am
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All green colors are changes. All blue colors are code you need to add.

---------------------------------------------------------------

in includes/scp/css/scp.css change this:

    width:960;   // To whatever width you want.
    margin:0 auto 20px auto;
}

---------------------------------------------------------------

in /assets/default/css/theme.css add this anywhere after a " } "

table {
  width: 100%;
}
.clear {
  /* visibility: none; */
  visibility: hidden;
}
  text-align: right;
  width: 300px;
  margin: 0;
  padding: 20px 16px 0 0;
}
  width: 65%;
}
  width: 65%;
}
#ticketForm > table {
  table-layout: fixed;
  margin: 0 auto;
  width: 100%;
}
#ticketForm > table td + td {
  float: left;
  width: auto;
}
#reply textarea {
  width: 100%;
}

If you don't see any changes right away, clear your web browser cache.
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Any way to trigger emails to send based on the current ticket status?

April 6, 2017, 3:52 am
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Is there anyway I can make OSTicket send emails based on a tickets status?

For example, I have a status called 'Resolved - Follow Up' would there be anyway to trigger an email to send to staff after say 3 days to say there is a ticket you need to follow up on?
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is osTicket suitable for multi-tenant support environments?

April 5, 2017, 10:34 pm
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Hello, I am new to osTicket.  Before I go through the trouble of a self-guided installation, I was wondering if osTicket is suitable in principle for a multi tenant environment.  In my scenario, agents would service multiple customers from a single platform.  Data isolation between customers is key, i.e. no customer must ever know about the existence of the other customers let alone have access to their tickets or even their usernames.  

I spent some time with RequestTracker, assuming (wrongly) that since its rights matrix was highly configurable, this should be no issue, but it turned out that RT is fundamentally not suitable for multi tenant environments.  Before I look deeper into osTicket, it would be good to know if there are any views on its multi-tenant capability

Any guidance or pointers much appreciated.
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Searching problems

April 5, 2017, 11:54 pm
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hello,

We use this application, we like it, but we have a problem with the searching function.

We can not search for a number which appears in the text. I attached an example, it hopefully helps and you understand. I am sorry , but it is in Hungarian language.

Thank you in advance.

Best regrds,

Ildikó Gyetván

  

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How to create my own pop-ups

April 6, 2017, 4:32 am
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Does anyone know how I can go about creating my own pop up?

For example I want to have a button on the agents page, that when clicked opens a pop up and shows specific tickets?
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Advanced ticket status and advanced SLA plans

March 31, 2017, 12:03 am
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Hi all,

Currently OSticket has a feature called "Custom Ticket statuses"
The feature sounds nice, but is pretty much useless due to the fact that you can only define the ticket state "Open" or "Closed"

It would be nice if a feature was implemented which would allow tickets to be put "on-hold" in such a way that the SLA timer is also paused.

Another feature would be good to have is more advanced SLA plans, such as to define when the timer will start to run (a possibility to non-work days such as, weekends and holidays)
Because right now the timer starts right after the ticket is created in real-time, even when there are non-working hours.

I read a few years ago that these features would be implemented, but that were posts from 3 a 4 years ago..

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website keeps going up and down throughout the day

April 6, 2017, 12:06 pm
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My system informations are:

osTicket Version:   v1.10  — Up to date
Web Server Software:   Apache/2.4.10
MySQL Version:   5.5.53
PHP Version:   5.6.27-0+deb8u1
server:  debian 8.6

it seems like every few hours my osticket site is unreachable, then it's reachable..then unreachable, then reachable.  happens 5-7/day.  i started noticing this back 30 March.   i have nagios monitoring and it's reporting this:

HTTP WARNING: HTTP/1.1 404 Not Found - 771 bytes in 0.192 second response time

And in the web browser, getting this:  ERR_SSL_PROTOCOL_ERROR

I have another web app on the same server using tomcat and it's running fine all day.

i cannot find anything in the logs

any help is appreciated.
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Inserting screenshots only works half of the times

April 3, 2017, 3:58 pm
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Hi, 

Inserting screenshots into the ticket response via the WYSIWYG editor only works half of the time. I do NOT have a DB error message (which I seen some others have), but most of the times nothing happens when we try to insert a screenshot into the middle of a response. We realized that this feature is working well if you paste the image into a new (empty) response, but once something have been written or a canned response have been selected the pasting option only works once out of 10 times. 

After pasting the image a small icon spinning somewhere in a middle of a text. (This small icon is randomly located, e.g. on the attached screenshot, I tried to insert the image right above the "Please contact us" part.)

I tried inserting via the image insert icon from the editor buttons, but it does not work either. 

Any idea what could be the issue? Are others experiencing the same? 

Our system/environment is: 

Client: Win 10 / most recent Chrome browser

Server:
DB: 
MySQL: 5.6.27. (AWS RDS)

Web: 
Red Hat Enterprise Linux Server release 6.9 (Santiago) (AWS EC2)
PHP: 5.6.30.
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Cannot register to edit Wiki

April 6, 2017, 1:16 pm
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The osTicket wiki at http://osticket.com/wiki/Main_Page says
We encourage anyone in the community to help share useful notes, documentation and information. In order to edit osTicket wiki you need to be a registered and active osTicket Forum Member.
But I cannot login. I would like to add my contributions for future members. Can you please enable registration for users?
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Agents can select each department if they create a new ticket

October 27, 2016, 3:40 pm
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I am using osTicket-v1.9.14.

I am wondering: Agents can select each department if they create a new ticket.

Agent1 belongs to 'support' department only. Agent1 is assigned to group 'support_staff'.
All groups have access to 'support' department. Group 'support_staff' has Department Access only to 'support'.

While creating a new ticket Agent1 can see/select all departments created in osticket from the 'Department:' dropdown list. For example, Agent1 can select 'accounting' department and can create a 'accounting ticket'. Not sure if this is by concept or if it is a bug. Anyway, it is a bad approach for us. What can I do, that agents can only select departments they are associated with?







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Mail Fetcher after update to osTicket v1.10

April 4, 2017, 2:23 am
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Hello,
After update to osTicket v1.10  I receive again and again error - Mail Fetcher :

Excessive errors processing emails for
mail.abitec.sk/abitec\ServisA. Please manually check the inbox.

http://support.abitec.sk

Befor all was without any errors.
I search this, but I was not found any solution :-(

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MIssing Company name in Print ticket

April 7, 2017, 6:04 am
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Hi All,

After installing OSTicket V 1.10 (901e5ea)

In ticket print and Task print its missing the company name right below the logo image.
It should be printed left and on the right side the date and printing time is shown.

Looking in the template file (ticket-print-tmpl.php) around line 110 it say's :

<td class="flush-left"><?php echo (string) $ost->company; ?></td>
<td class="flush-right"><?php echo Format::daydatetime(Misc::gmtime()); ?></td>

Any ideas why the company name is not printed ?

Thanks.

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error 403 at ost 1.10 with el translation

April 7, 2017, 5:42 am
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hi
i have an OST installation with el language and when i add it at system in various settings i.e. settings/users/templates/guest ticket access im getting error 403

ModSecurity: Access denied with code 403 (phase 2). Invalid URL Encoding: Non-hexadecimal digits used at REQUEST_BODY. [file "/etc/httpd/conf/modsecurity.d/rules/comodo/12_HTTP_Protocol.conf"] [line "73"] [id "210380"] [rev "5"] [msg "COMODO WAF: URL Encoding Abuse Attack Attempt||XXXXXXXXXXXXXXX|F|4"] [data "REQUEST_BODY=name=Sign+in+to+%25%7Bcompany.name%7D&body=To+better+serve+you%2C+we+encourage+our+Clients+to+register+for+an+account.&trans%5Bel_GR%5D%5Btitle%5D=%CE%95%CE%B3%CE%B3%CF%81%CE%B1%CF%86%CE%AE+%CF%83%CF%84%CE%B7%CE%BD+%CF%85%CF%80%CE%B7%CF%81%CE%B5%CF%83%CE%AF%CE%B1+%25%7Bcompany.name%7D&trans%5Bel_GR%5D%5Bbody%5D=%CE%95%CF%85%CF%87%CE%B1%CF%81%CE%B9%CF%83%CF%84%CE%BF%CF%8D%CE%BC%CE%B5+%CF%80%CE%BF%CF%85+%CF%87%CF%81%CE%B7%CF%83%CE%B9%CE%BC%CE%BF%CF%80%CE%BF%CE%B9%CE%B5%CE%AF%CF%84%CE%B5+%CF%84..."] [severity "WARNING"] [hostname "XXXXXXXXXXXXXXXXX"] [uri "/scp/ajax.php/content/9"] [unique_id "WOeHi7kEhyMAA86UXv0AAADm"] 
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