I wanted to have a default timezone for all users of my ticketing system. As an administrator, I changed all the timezone to GMT 8.0 Beijing, etc. But I saw in the Dashboard Information that it was set to America/Chicago. How will I change it in live server?
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Default Timezone
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Email's are not being fetched completely(100%)
Hi Team,
Good Morning.
We are using Os ticketing tool for our supporting system.
We have configured Everything successfully.
The main problem is that, the tool is not fetching the 100% of the emails from the given mail address.
That is 2 out of 10 mails are not getting into the OSticket system. This is leading to missing some important mails and impacting our business vert highly.
Could you please let us know, if there is any configuration issue or some other error is causing the above issue.
Below are my Osticket version details.
osTicket Version -- v1.10 (901e5ea) ,Web Server Software--Apache/2.4.25 (Win32) OpenSSL/1.0.2j PHP/7.0.18, MySQL Version 10.1.22
PHP Version--7.0.18
Thank You,
Saikumar Kolli.
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Emails fetching issue.
Hi Team,
I am frequently fetching the below error in the system logs.
Could you please let us know, what need to be done in order to avoid below issue.
"Excessive errors processing emails for imap.mail.yahoo.com/"My Email Address".in. Please manually check the inbox."
Thanks & Regards,
Saikumar.
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LDAP Plugin
I have installed the LDAP plugin and this is working nicely (I think). However it seems that anybody can enter any old user name and any passowrd and gain access.
So how can I restrict login to LDAP authentication only ?
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SMTP with ovh
Hi everyone, i m just trying osticket and seems really good.
i just installed os ticket 1.10 with php 5
All work like a charm but i have a probleme to send message.
My "domain.com" is in OVH and the configuration is simple. smtp.mondomaine.com --> port 587
i have a dedicated server with a proxmox and a debian vm who osticket is installed.
When i try to send a message with osticket .. my mail is rejeted... 5.7.1....
my ip isn't in a blacklist.
my login and password work .. so i don't know why my smtp don't work normally.
i have no firewall activated on my vm or proxmox.
Thanks for all
Best regards
morgan
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Date and time values reset
When user submits a ticket, form has fields with date and time value so in our case it would be vehicle date and time pickup and vehicle date and time drop-off. After user submits a ticket and agent logs in, without any changes on the ticket, just responding to the ticket, date and time fields reset to random value without any interaction on those fields. Any suggestions? We are using 1.10 version
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Little showcase of my take on osTicket
Hey guys, I really learned a lot about php, html and mysql while using osTicket and this fantastic forum. I'd like to thank all the staff for creating such a nice product that is both easy to use and customize. I'm always having a good laugh when suddenly a funny comment pops up while scrolling through code.
I would love to give a bit back to you guys, not sure how capable I am though in helping you fit things into your environment. So I thought the best way would be to showcase the functions and design I added and if you think something would fit your system, just ask and I'll try my best to help.
Some things not visible: The inbox icon after the name serves as a dropdown button for unread messages or mentions. Staff can mention someone with @Name and he/she will get a notification in the dropdown menu (looks like the one from status change for example). The notifications are clickable and lead to the ticket where you were mentioned in or where there are unread messages.
The dashboard has a news section where our agents can add news items (again, an image serves as a button for a dropdown menu). If you're on the ticket page and someone posts news, another notification will pop up in your inbox.
Code for the refresh is really ugly at the moment though, it's basically existing two times in tickets.php and header.inc.php for it to refresh with the set ticket page refresh time from osTicket. So if someone could give me a hint how to handle that better, I would really appreciate that. If I take it out of header.inc.php, the inbox will stay empty on all pages except tickets.php, that's why I put it there in the first place (should probably be in header.php though, right?)
Cheers, Martin
![image]()
I would love to give a bit back to you guys, not sure how capable I am though in helping you fit things into your environment. So I thought the best way would be to showcase the functions and design I added and if you think something would fit your system, just ask and I'll try my best to help.
Some things not visible: The inbox icon after the name serves as a dropdown button for unread messages or mentions. Staff can mention someone with @Name and he/she will get a notification in the dropdown menu (looks like the one from status change for example). The notifications are clickable and lead to the ticket where you were mentioned in or where there are unread messages.
The dashboard has a news section where our agents can add news items (again, an image serves as a button for a dropdown menu). If you're on the ticket page and someone posts news, another notification will pop up in your inbox.
Code for the refresh is really ugly at the moment though, it's basically existing two times in tickets.php and header.inc.php for it to refresh with the set ticket page refresh time from osTicket. So if someone could give me a hint how to handle that better, I would really appreciate that. If I take it out of header.inc.php, the inbox will stay empty on all pages except tickets.php, that's why I put it there in the first place (should probably be in header.php though, right?)
Cheers, Martin
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Problems downloading version 1.10 from osticket home page
Hello
I
have a strange problem after downloading from the official link of the
osticket page what would be the stable version of 1.10, after
decompressing it and uploading it to begin with the installation I think
it is version 1.9.12
I repeated the download 6 times and the result was identical.
Please someone could tell me that another alternative way I can download it.
Thank you in advance for your valuable help.
I
have a strange problem after downloading from the official link of the
osticket page what would be the stable version of 1.10, after
decompressing it and uploading it to begin with the installation I think
it is version 1.9.12
I repeated the download 6 times and the result was identical.
Please someone could tell me that another alternative way I can download it.
Thank you in advance for your valuable help.
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will 1.11 support PHP 7.1
hi,
will the next release support PHP 7.1 ?
Is there already a release date for the new version?
Thanks
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E-mail message with [#ticket-number] in subject, creates anyway a NEW ticket.
I'm looking to the possibility TO APPEND a new message/comment to an existing ticket, from an "unknown" e-mail address (option enabled in the Admin panel), but with the ticket number in the subject line, formatted as reported in the guide ('[#68754]' for example).
If I look to the header of the e-mail sent (the one which created the unwanted NEW ticket), I see correctly the ticket number, to which I wanted to add the message. See the attachment...
Any help will be appreciated... thank a lot!!
If I look to the header of the e-mail sent (the one which created the unwanted NEW ticket), I see correctly the ticket number, to which I wanted to add the message. See the attachment...
Any help will be appreciated... thank a lot!!
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Primary Contact - New Tickets
I know this issue seems to have been discussed many times. However, I was wondering if anyone has any workarounds for this issue. Basically, we rely heavily on Organizations in OS Ticket. Each company is defined as an organization with all users underneath. It works perfectly. However, there is usually a person in the organization (operations officer/manager) who would like to get notifications of tickets the users of that organization submit. New tickets. This option does not seem to be available yet in OSTicket and I was wondering how other people are addressing this issue? I suppose we could setup some sort of email server side rule that forwards new tickets to this person outside the scope of OSTicket. We just want the person designated as the "Primary Contact" of an organization to get new tickets.
Any thoughts?
We LOVE this project. It keeps getting better and better. THANK YOU
Dave
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Unable to fetch emails
Hello, I am unable to get the fetching of emails to work properly. I've configured all of the settings under the emails tab. I can successfully send test emails from the OSTickets interface but when I enable the status of the "Fetching Email via IMAP or POP" the page loads and loads and then the page goes blank white. I haven't been able to find any logs at this point either.
Does logging have to be turned on manually? I haven't seen a setting for enabling logging or syslog within OSTickets.
Any help would be appreciated thanks.
Does logging have to be turned on manually? I haven't seen a setting for enabling logging or syslog within OSTickets.
Any help would be appreciated thanks.
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Time Format - AM/PM Don't Work
When trying to change the time in Settings>System the 'a' format does not display am or pm in the agent panel. Screenshots replicating the issue are below.
Steps to Reproduce
- Settings>System> Date and Time Format
- Add 'a' to any of the fields ending in Time Format.
Expected behavior: Time in agent panel shows with an am/pm at the end.
Actual behavior: It displays nothing.
Server Information
osTicket Version: v1.10 (901e5ea) — Up to date
Web Server Software: Microsoft-IIS/8.5
MySQL Version: 5.7.13
PHP Version: 7.1.6 (We've had this issue while on PHP5 too)
Relevant PHP Settings
date.timezone: America/Chicago
Relevant Database Information and Usage
Timezone: Central Standard Time (Interpreted as America/Chicago)
Without 'a':
With 'a':
PHP INI:
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Resolution mod not applicable for ver1.10
Hello.
In version 1.9.14 we were using Resolution mod which is described here and it worked. Since we migrated to ver1.10 the mod became inapplicable - some parts of code in newer version differs or don't exist at all which were used in ver1.9.14. For instance, there were variables declarations and SQL queries in class.ticket.php like described here but most part of code has been changed in ver 1.10.
Can someone suggest is there any workarounds available for that? Couldn't find any up-to-date relevant mods.
As a possible workaround it can be used Forms feature, however it doesn't allow to place Resolution dropdown menu in the ticket view. So it requires firstly to open Edit Ticket, set resolution there, and then from within a ticket view I can close the ticket. With Resolution mod both ticket State and Resolution were on the bottom of the ticket view page and could be used at the same time.
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Error de plantilla de recuperación
Buenos días. Cuando creo un ticket me envía un correo con el siguiente asunto: "osticket Alertas error de plantilla de recuperacion; incapaz de recuperar la plantilla 'ticket.notice' -id#0".
Como puedo corregir ese error?
De antemano gracias
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auto-assign a ticket without assigning it in the help topic
How do I auto-assign a ticket to a single user on the computer to attend a request without assigning it in the help topic ?.
For example, I have 5 people in support in 1 team, but I want the tickets to be assigned to one person, while that person attends a ticket, another person is automatically assigned the next and so on, until he reassigns the first one.
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Getting 403 Forbidden when trying to access setup page
Hello,
I've just finished setting osTicket up on a Ubuntu VM, got to the last part where I browse to the site and I am getting blocked with a 403 Forbidden. I am not sure where I messed up the permissions or if it is something permission related.
I was following the guide at this site - https://www.vultr.com/docs/how-to-install-osticket-on-ubuntu-16-04
Is it something permissions related or am I just missing something simple?
I've checked the access logs under nginx and I see my computer trying to access the site so I know its going to the right place but I'm not sure why I am being blocked.
I am running on Ubuntu 16-04 with PHP version 7
I've just finished setting osTicket up on a Ubuntu VM, got to the last part where I browse to the site and I am getting blocked with a 403 Forbidden. I am not sure where I messed up the permissions or if it is something permission related.
I was following the guide at this site - https://www.vultr.com/docs/how-to-install-osticket-on-ubuntu-16-04
Is it something permissions related or am I just missing something simple?
I've checked the access logs under nginx and I see my computer trying to access the site so I know its going to the right place but I'm not sure why I am being blocked.
I am running on Ubuntu 16-04 with PHP version 7
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Prevent Redactor From Stripping Tags
Greeting,
I want to modify my landing page, adding some <div> and class. I've using <> button on editor, but the tags still stripped. Is there any way to allow some tags?
Thanks.
I want to modify my landing page, adding some <div> and class. I've using <> button on editor, but the tags still stripped. Is there any way to allow some tags?
Thanks.
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Error con V1.9
Buenas tardes, instale la versión 1.9 de osTicket y al parecer todo esta bien, pero cuando genero un ticket los correos no se envían ni al administrador del sistema ni al usuario que generó el ticket.
Adjunto documento con pantallas, espero puedan ayudarme, gracias.
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agent and user passwords
I have searched but I cannot find direct information on the following questions
1. once the user password is set can I lock out the user from changing their password. i.e. they must contact admin to change or reset password.
2. is it possible to have passwords for users. i.e. users must login with name and password.
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