Is there a way to do this, outside of using an iframe ?
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Embed Form In External Website
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filters and e-mail folders
Hi guys, not sure if this is a Installation / setup question or a feature suggestion ..
I was looking at the ticket filter system and wanted to know if it is possible to filter based on text in the subject line or if the E-mail has an attachment or the file name of the attachment?
for example we monitor a mailbox and once a month users e-mail in a excel file with data .. the subject has the word "submission file" in it and the filenames (should) follow a standard pattern.
Ideally this should trigger an action ...
The ideal action would be for the email with the file to be moved into a separate "submissions" folder which we can process later.
At the moment i couldn't see a action on the Filter screen to trigger on subject or that a filter could move an e-mail to a specified directory?
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Problem email relay external ?
Hello !
I work on Windows Server + Apache24 (64Bits) + PHP 7.1.7 + MariaDB 10.2.6 + OSticket 1.10
I setup SMTP email without trouble and I can receive incoming email IMAP but only send internal SMTP answer but not external ?
Inside Apache log It's notice :Failed to add recipient: ****@gmail.com [SMTP: Invalid response code received from server (code: 550, response: 5.7.1 Unable to relay)]
This are my remarks :
1 : I use Exchange 2010 and open relay is configure OK
2 : I try to another SMTP server also with open relay but same result
3 : I try to change PHP version to 5.6.31 and 7.0.21 but same result, I try also to install Apache in 32bits... but no way. same results
4 : I try with XAMPP server on my windows and It's working ?? I can use without trouble send email via my SMTP server
I really don't know at this state what can I do to fix this mistake ? Of course If I can't send confirmation to my external users, OSticket won't work for me... But in any case, why It's work with XAMPP ?
Thanks in advance for your idea and support.
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Excel Report Changes
Hello there,
Can anyone help be below?
1.I would like to add one more field in the excel report.e name of the field is "ASSISTED BY" .
when we assigning a ticket to someone(Agent).some times other "Agent" is assisting the first agent.So i want to add both agents names in the excel Report.(we are already having "agent name" field in the excel report ,i only have to add the "ASSISTED BY" column)
2.Also i would like to add this("ASSISTED BY") field into"Create new ticket" page.
Thanks and Regards,
Padma
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E-Mail Notification
Hi everbody,
Our supporter don't reveive notifications E-Mail when a customer writes an E-Mail.
The administrator and the Groupleader get the notification.
How can I check whats wrong'
Kind regards
Our supporter don't reveive notifications E-Mail when a customer writes an E-Mail.
The administrator and the Groupleader get the notification.
How can I check whats wrong'
Kind regards
Lupacexi
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osticket subject
Hey all.I use osticket to generate tickets and when this tickets are created it will send to my email.My problem is when I recieve a mail the Subject field is empty because of that its hard to find the things.So I just want to know is there a way to detect the subject and what do I need to do to solove this problem?I am using the os ticket v1.10 version.Hope you guys can help me.
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Can statistics seen by a no-title agent include other agents?
When I look at osticket/scp/dashboard.php#staff page I see I see columns with number of Open, Assigned, Overdue, etc. tickets but only one row - statistic is given only about myself. This is unless I made myself "Manager" of the team, in which case I see as many rows as many members are in my team. But osTicket allows only one member to be a team "Manager" and in our organization we need more than one person to be able to see that full statistics - including all agents.
Is possible to provide full statistics to a member who is not manager of department nor lead of a team?
P.S. I don't think that this request is unusual. Many companies have CEO, CTO, HR staff, Integration/coordination engineers, etc. They all need to see statistics related to other people.
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Creating new ticket(s) from customer reply
1. Simple case:
A lazy customer prefers to hit "Reply" button in their mail client software instead of creating new mail thread for new support request (no need to enter "To:" address again and no need to fill mail subject line). This results in an old ticket receiving new reply, which is actually new support request. There is drop down menu for each reply with actions "View email headers" and "Edit". I have seen in some other support boards another possibility - to extract new ticket from a particular customer reply. Is this feature feasible for osTicket?
2. More complex case:
A super lazy customer (== normal customer) fills single mail message with several unrelated questions and requests. Is it possible to extract new ticket from a PART of customer reply leaving that reply in its place (because there are other parts from which agent needs to extract other requests)?
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URL Rewrite Problem after upgrading Synology-hosted osTicket Package
OVERVIEW:
After upgrading a fully-functioning osTicket system to the latest recommended version (this is a package specifically compiled by osTicket.com for Synology Diskstation), the system is failing due to URL rewrite problems. Of course, Synology disavows supporting anything to do with the osTicket package (even though Synology publishes the package and even though I suspect this problem is caused by a failed interaction with the Synology system).ENVIRONMENT:
osTicket Version: v1.10 (901e5ea) - "Up to date"
Web Server Software: Apache/2.2.31 (Unix) mod_fastcgi/mod_fastcgi-SNAP-0910052141
MySQL Version: 10.0.30
PHP Version: 5.6.30
PROBLEM DETAILS:
Previous system access was via: support.mydomain.com/osticket/upload
The system redirects to https (if it wasn't already included in the typed URL).
The system then rewrites the URL to http://192.168.24.201/osticket/upload/scp/
(NOTE: 192.168.24.201 is the host system's (a Synology Diskstation, in this case) DMZ IP)
Obviously, rewriting the URL to an internal IP address isn't the correct behavior and is the main cause of grief. I've searched high and low for a solution, but I don't know why or how osTicket is changing the URL in this way. Any hints would be greatly appreciated.
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SLA Plan
How will I fetch and include the SLA Plan assigned to tickets to the ticket view?
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Add field in exported ticket - CSV File
I just want to ask how to add a new column to the export file. I wanted to add the SLA Plan name of the created tickets. Can someone help? Thanks a lot!!
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Choices as subject not showing on dashboard
Just upgraded to 1.10 and have found that our subject is not showing on the ticket dashboard.
We have a choices as our field type, with 30 or so choices configured.
None of these show in the subject of old tickets or new tickets.
The subject is on the ticket as normal just not on the dashboard.
If I change it to short answer it shows {"ABC":"ABC"} ABC being the ticket subject.
Any help is appreciated with this.
Thanks
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Sorting tickets
Hi, how should I modify my code to implement a possibility to sort tickets in staff view > users > user directory.
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osTicket active directory plugin
Hi Guys
is there a plugin out there that will import users automatically from active directory?
So when I am logging a call it will auto populate the users details phone number etc?
Or is the only way of doing it importing a CSV dump from active directory?
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Fetch IMAP stop working after few minutes
Hello,
I'm using OSticket 1.10 + Apache 2.4.2 + PHP 7.1.7
I configured IMAP on my exchange with Fetch all 1min.
I did some testing, and It's works for 5min then Fetch stop working and all email keep in waiting on mailbox.
If I come on settings table Email and save again configuration, so Fetch IMPA re-run, but same, only for few min.. ??
What can I do to fix this and understand where is located this block ?
thanks in advance !
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Cannot send email to specific domain
Hi
I am configuring osticket 1.10 and using the php mail function I can send mails to both gmail and hotmail, but when I try to send to my domain it gives error - Error sending email - try again.
My osticket installation is off-premisses, it is not installed in my domain.
I am configuring osticket 1.10 and using the php mail function I can send mails to both gmail and hotmail, but when I try to send to my domain it gives error - Error sending email - try again.
My osticket installation is off-premisses, it is not installed in my domain.
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Display Ticket status in Dashboard
Dear all
WE are using osTicket version v1.10 (901e5ea)
and want to see in Dashboard the status of tickets where can we setup that
WE are using osTicket version v1.10 (901e5ea)
and want to see in Dashboard the status of tickets where can we setup that
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Formatting text sent via API?
Is there any way to either use html formatting, or just insert line breaks into a ticket created via the API?
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Allow DNS FQDN in API key instead of only IP address
We have load balanced back end systems that we'd like to have open tickets via the API. The problem is that the same code can run on one of several hosts each with a different IP address.
I think it would be more flexible if the API key generation accepted either an IP address or FQDN. If an FQDN is entered, that FQDN is saved, and a reverse lookup is done at the time of API invocation. If the calling system's IP address is one of the PTR records returned for the FQDN, allow it.
Another (less elegant IMHO) option would be to allow multiple IP addresses to be assigned to one API key.
Yet another possibility would be to allow subnets to be entered instead of an IP address (something like 10.10.0.0/22). That's a pretty big hammer, but it would suffice for our needs.
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1.10 Stable - Changing Ticket Source
I need to chanege the source option in 1.10 stable
I researched past methods to change sources and none seemed to apply to the current version.
I began to read through the code and changed include\class.ticket.php
Lines 142-157:
// Ticket Sources
static protected $sources = array(
'Driver' =>
/* @trans */ 'Driver',
'Mechanic' =>
/* @trans */ 'Mechanic',
'Employee' =>
/* @trans */ 'Employee',
'API' =>
/* @trans */ 'API',
'External' =>
/* @trans */ 'External',
'DOT' =>
/* @trans */ 'DOT',
);
Moved it back to the server and tried to create a ticket.
The good news - nothing broke; The bad news it prints blank under the new ticket.
Does anyone have any insight into what I need to change to actually include the source entry?
I researched past methods to change sources and none seemed to apply to the current version.
I began to read through the code and changed include\class.ticket.php
Lines 142-157:
// Ticket Sources
static protected $sources = array(
'Driver' =>
/* @trans */ 'Driver',
'Mechanic' =>
/* @trans */ 'Mechanic',
'Employee' =>
/* @trans */ 'Employee',
'API' =>
/* @trans */ 'API',
'External' =>
/* @trans */ 'External',
'DOT' =>
/* @trans */ 'DOT',
);
Moved it back to the server and tried to create a ticket.
The good news - nothing broke; The bad news it prints blank under the new ticket.
Does anyone have any insight into what I need to change to actually include the source entry?
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