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General doubt

December 20, 2017, 5:29 am
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1. How the user close the ticket. Whether the user have that option.

2. How the agent create their own ticket instead (Ability to open tickets on behalf of users)

3. How to change the ticket like todaydate-01. So we can analysis the ticket very easily

4. Also I have created a ticket from agent profile. I have duplicate ticket entire please check the screen shot.

I am not sure whether you have this option in default script so please help me

Also whether you have user and admin guide for the OSTICKET.

regards
Prem anand
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Erreur traduction français

December 20, 2017, 6:39 am
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Bonjour,

Il y a une petite erreur de traduction sur le formulaire de création de nouveau ticket, il est écrit "Ouverts" au lieu de "Valider" ou "Ouvrir". Comment modifier cette traduction dans le fr.phar ou dans un autre fichier source?

image


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Report Generate

December 17, 2017, 11:29 pm
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Hello,

1. I am new to OSTICKET. Please help me on how to generate report like

. Date wise
. Time wise
. Team wise

Graph showing empty

2. Where creating user and ticket is unlimited in free version
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Advanced Search does not work as expected

December 20, 2017, 9:54 am
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I updated to 1.10 and noticed that open tickets do not show any more different departments in sepereate menu line. So I though I use advanced search and save it.
I set status to open an have choosen the respective department (both now is ....) but clicking on search it does still show all open tickets not by department filtered.
Thanks for help.
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So I messed up and now can't log in...

December 20, 2017, 9:13 am
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In the past few days on our dev server I have been toying with passing authentication from a separate page and made the mistake of disabling LDAP and now I can't log in. The admin password is a total mystery(I didn't set this project up merely inherited it). However I attempted the pw reset that I found by going through the mysql database using [update `ost_staff` set `passwd`=MD5('12345') where `staff_id`='22';] however this doesn't work..


Any suggestions on how I should proceed?
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By-passing login with authentication passed from outside source, yet generate all session data

December 20, 2017, 10:46 am
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By contract requirements, I need to setup the Agent portion to basically be a SSO, with authentication handled outside the site, then pass user credentials to osTicket for the purpose of permissions and log info, etc. Is there a simple way to side step the authentication of a login and go straight to generating the $_SESSION data? I have entire access to MySQL data 
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Knowledgebase FAQ

December 20, 2017, 7:05 am
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Sorry for inconveniens, I'm little confusion: I can't see how to add anything to FAQ's.... (and can't find in discus history here) 
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Unrequire E-Mail Field at new Ticket in Backend

December 8, 2009, 3:46 am
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Hi there,

sometimes we have to create a ticket in backend for the internal process. In the most cases we don't have to use an E-Mail address 'cause there is no customer. But in the backend we have to define an E-Mail address, or we get an error.

Is there a possibility to remove the requirement for the E-Mail field in the backend when creating a new ticket? I'd taken a look at the scripts but didn't found something till yet.

Thanks for Help,

Phobius

PS: Sorry for my bad English.
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Need to edit home page

December 20, 2017, 10:35 pm
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Hello I want to change the color in end user home page.

How to do that ?
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No mail to end users

December 20, 2017, 11:27 pm
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My Osticket sends out mails ok to agent about new ticket and assignments. Even overdue ticket alerts, but I cannot get it to send out autoresponders, either when a ticket is automatically added via email or manually by an agent. I have checked everywhere I can think of to see if it's deactivated, but I can't see that it is. Any ideas ?

Steen
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Create ticket With User id

December 21, 2017, 2:09 am
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Hello I  need to create a ticket with User id as one field i am passing User id in session how to insert that field in Ticket  table User Id 
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SMTP Gmail - OSTicket

December 21, 2017, 2:36 am
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Good morning.

I can´t setup smtp gmail in Osticket because I always get an error message. I´ve researched on google and on this forum, but I couldn´t find a solution.
Can somebody help me, please?

These are my server information:
OS: Windows Server 2012 R2 Standard
osTicket Version: v1.10.1 (9ae093d) —  Up to date
Web Server Software: Apache/2.4.29 (Win32) OpenSSL/1.0.2l PHP/5.6.32
MySQL Version: 10.1.28
PHP Version: 5.6.32

These are four SMTP settings that I´ve tried with their error messages:
1-
Status: Enable
Hostname: smtp.gmail.com
Port Number: 587
Authentication Required: Yes
Header Spoofing: Allow for this email
Error: authentication failure [SMTP: STARTTLS failed (code: 220, response: 2.0.0 Ready to start TLS)]

2-
Status: Enable
Hostname: smtp.gmail.com
Port Number: 465
Authentication Required: Yes
Header Spoofing: Allow for this email
Error: Failed to connect to smtp.gmail.com:465 [SMTP: Invalid response code received from server (code: -1, response: )]

3-
Status: Enable
Hostname: ssl://smtp.gmail.com
Port Number: 587
Authentication Required: Yes
Header Spoofing: Allow for this email
Error: Failed to connect to ssl://smtp.gmail.com:587 [SMTP: Failed to connect socket: stream_socket_client(): unable to connect to ssl://smtp.gmail.com:587 (Unknown error) (code: -1, response: )]

4-
Status: Enable
Hostname: ssl://smtp.gmail.com
Port Number: 465
Authentication Required: Yes
Header Spoofing: Allow for this email
Error: Failed to connect to ssl://smtp.gmail.com:465 [SMTP: Failed to connect socket: stream_socket_client(): unable to connect to ssl://smtp.gmail.com:465 (Unknown error) (code: -1, response: )]

Does somebody has any idea about what I could do?

Thank you!



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collaborators

December 22, 2017, 3:15 am
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Hi,
when a user responds to a ticket but notifies them to other people, the osticket automatically adds that people as visitors.
How can we avoid this particular action?
The same thing happens when someone sends an email to the address of os ticket but notifies them elsewhere.

Collaborator should only be added by the agent.

Thanks.

Wishing you to all a very Merry Christmas and Happy New Year!!!
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Can't upload attachments from UI

December 22, 2017, 7:33 am
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Hi,

We're running osTicket 1.9.4 on our VPS (managed through cPanel and WHM) and we're having trouble uploading ticket attachments from the UI. Trying to send them as email attachments works perfectly.

osTicket info:
image

This is an interesting entry from the apache error_log:
[Fri Dec 22 17:26:11.056873 2017] [cgi:error] [pid 127831] [client 93.99.117.83:49285] AH01215: PHP Deprecated:  Automatically populating $HTTP_RAW_POST_DATA is deprecated and will be removed in a future version. To avoid this warning set 'always_populate_raw_post_data' to '-1' in php.ini and use the php://input stream instead. in Unknown on line 0: /usr/local/cpanel/cgi-sys/ea-php56, referer: https://----.co.uk/

Please let me know if there's any info you'd need for helping us figure this out.

Thanks!
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Some characters are creating problems

February 1, 2017, 2:57 am
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Hi there,

I've noticed that the sue some character is creating some problems.
Example 1: Put < charcater inside internal note:
image

On internal note's subimt become:
image






Example 2: Put multiple words in cusomers "Full Name":
image

On submit become:
image






Here is my configuration:

image
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SMTP

December 23, 2017, 12:07 am
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Hi i have installed your script in Digitalocean i have raised a ticket as a client.
The issue is 
  • As client, i do not get any email notification as i raised a tickcet 
  • And as an admin, i have able to see the ticket  and after updating ticket  user not able to get any notification 
  • And i have Diagnostic test i got the error "Error sending email - Please try again!" 
I want to add some SMTP setting can you tell the solution for me
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"Fetched Emails" Setting

December 15, 2017, 6:01 am
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Hi all

First please confirm that osTicket can only be setup to create tickets sent to the default email i.e. one cannot setup a second email as one that also creates tickets.

So I logged in as an agent, selected Admin panel, then Emails tab, then Emails screen, then selected the default email.

In section "Fetching Email via IMAP or POP", I setup my IMAP settings and for Fetched Emails I chose to move to a folder which I set to Inbox.Archive. Updating the page I realised that the folder must not already exist as the creation itself is done with the update.  However this is problematic since any update on that screen a second time cannot be successful since the second time the folder is already created!

Is this a bug or am I doing something wrong?

Thanks.

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Agent reply to ticket using Default Email

December 23, 2017, 10:03 am
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Using osTicket v1.10.1 (9ae093d) 

I considered the case where the osTicket server say is down. So I logged into the default email and replied putting the default email as cc so that it will be "caught" by osTicket and hopefully update the ticket's history.  The effect was that the ticket history was indeed updated but it said the update was from the customer and not the agent !!  Any help on this would be great.  Thanks.

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New page error: No input file specified.

October 25, 2017, 9:25 am
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Hi, I have created a new site page in the "other" category.  My page has been assigned a URL and a link to it has automagically appeared on the homepage under the heading "Other resources", but navigating to the page gives the error "No input file specified.".

Any ideas?
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Merry Christmas everyone!

December 24, 2017, 3:36 pm
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It's been Christmas already for 10 and a half hours down under, thought I'd get in before the Americans wake up. :-)

Have a safe and happy festive time, you lot are great and I'm proud of you all.
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