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Ticket Details (Checkboxes) are shown for each team

January 9, 2018, 12:57 am
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Hello everyone,
I have a Problem for a few weeks now and can´t fix it myself.

I´ll try to describe my problem as detailed as possible.

We have different Help Topics in our osTicket-system with different form fields assigned. For easier use when adjusting views they are all configured in the standard Ticket Detail-View. 

image

Everything fine so far but every Checkbox is shown in every Help Topics (Agent View) Ticket Details even when its not assigned to the Help Topic (Screenshot). Other Types like Short Answers or Choices are displayed correctly the problem only occures with checkboxes!

image
How do I manage to only show the checkboxes in the help topics they are assigned to?

Hope I described my problem good enough.

osTicket Installation Details:
image
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recipient.ticket_link - Only working half the time

December 17, 2017, 11:46 pm
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Hi.

The recipient.ticket_link is not working properly.
The link sends the end user to the correct ticket only half the time, the other half the user is sent to the login screen.

The odd part is: This is happening every other time the link is clicked.

Explained in detail:
1st link click: User is sent to ticket
2nd link click: User is sent to login screen
3rd link click: User is sent to ticket
4th link click: User is sent to login screen
5th link click: User is sent to ticket
6th link click: User is sent to login screen
and so on...

Installation details:
osTicket Version | v1.9.3 (bba9ccc)
Server Software | Apache/2.4.10 (Debian)
PHP Version | 5.6.30-0+deb8u1
MySQL Version | 5.5.58


.\ Lars Olsen
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Cannot delete custom form from help topic

January 9, 2018, 6:12 am
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Hello guys,

We are looking to for to use OSTicket in our environment so we installed OSTicket and upgraded to the latest version. We started to test it and a problem come across. I've created a help topic and added a custom form to it. I wanted to delete this form and added another one so I clicked on the bin and saved the changes but the form still there and cannot get rid of it. Did I do something wrong or is this a bug?

Sorry if this topic already answered somewhere but if I searched 'Cannot delete custom form' something else showed up.

Many thanks

amajer

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Change client side background and white space

January 9, 2018, 8:08 am
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PHP 5.6.33
Centos 6.9

1.) I would like to change the background image of the client side login.
Now in older threads, also from version 1.9 x it seemed to be in some file called client/login.css.
But I'm running 1.10.x and there is no /client directory. The only login.css is in the /scp directory which is for the admin part.

Where and how can I change the background image for the customer portal?

2.) The current landing welcome page is totally on top of the browserpage. From a graphical point of view it's a lot better to have some white space between the top of the browser view and the welcome landing page.
See the red arrow in the picture to see what I'm talking about.

image
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Attachment plugin not working?

January 9, 2018, 9:21 am
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Php 5.6.33
Osticket v1.10.1
Apache 2.4.29
Centos 6.9

I suddenly lost settings in my Osticket installation. It might be that Installatron did an update from 1.10.0 to 10.10.1 but I'm not sure. The only other upgrades on the server were php 5.6.32 to 5.6.33 last week.
I lost my logo settings, and the plugin to store attachments in the file database is not working anymore.

So I restored my logo settings, but I can't get the plugin to work anymore. It's present in the system and in the file database.
To be sure I deleted it from the Osticket plugin page. Checked via FTP and the storage-fs.phar is present in the /include/plugins folder, however this is not recognized by Osticket for some reason?

How can I fix this so my file system attachment directory will work again?
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"Other Resources" Pages

November 17, 2016, 12:51 pm
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Hello!

I am having a bit of an issue getting "Other Resources" pages to appear in the Knowledgebase tab of my osTicket.

First, server details:
OS: Debian
osTicket: v1.10 (901e5ea)
HTTPd: Apache (not sure what version)
PHP: 5.5.36

I created a page using the "Other" type, which seemed to go without a hitch. I am able to access it using the URL provided (pages/page-name), I am able to see it on the client side homepage listed under "Other Resources", but it does not appear under "Other Resources" in the Knowledgebase tab.

Is this design, bug, or something I am missing? Is there a way to get the page to display on both the home page and Knowledgebase?

Thanks in advance!
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Other Resources Column

September 19, 2016, 10:43 am
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Hi all - I've been attempting to configure osTicket but I have no ideas how to access the "Other Resources" right column on the home page of the knowledge base. Any ideas?


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Canned Response removing HTML when applying to ticket

January 9, 2018, 2:57 pm
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Hello,
I have recently started working with osTicket and have come across an issue. I'm trying to make a simple checklist in html that can be added to any ticket comment as a canned response. MAking a sample in knowledge base it seems to be fine as shown.

image

image

However when I go into a ticket and add the canned response it is removing the input type. 

image

image

Is this a bug or is this something that osTicket just doesn't do?  Any insight would be greatly appreciated, thank you. 
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LDAP user login Access deined, staff login ok.

January 5, 2018, 6:07 am
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Description
I setup LDAP plugin, for agents users, it's working, can login with AD user. but for user, i add it and select authorization is LDAP. it can't login , display access denied. if i change to local authorization, user can set password and login normally. where is wrong?

Steps to Reproduce
in ost_user_account table. backend = ldap.client

Versions
Osticket 1.10.1
php 5.6.32
mariadb: 10.1
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Add Tab RESOLVED Ticket

January 9, 2018, 8:44 pm
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Hi All,

Can you help me ?
I want to move all Resolved Ticket from OPEN tab to New Tab (RESOLVED) see attachment.

Br,
Thomas
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Calendar date picking is duplicating day since 2018 on custom forms

January 3, 2018, 3:06 pm
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I'm not sure if this is a osticket issue or Operating System issue but I have found the issue and how to band aid it.

When the Time zone date and format settings are set to advanced, but nothing is changed like the photo below
image

This is the outcome when trying to pick a date on a custom form with date and time selector

image


The solution is to change the Time zone date and format to locale defaults
image
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Fetching mail using IMAP

January 10, 2018, 1:29 am
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I'm trying to connect one of our emails that all incoming emails, will automatically turn into tickets, but the Ostickets is unable to reach the mail.
There's an alert-automatic mail who sent back :
"Host: imappro.zoho.com
Error: Can't connect to imappro.zoho.com,993: Connection timed out

9 consecutive errors. Maximum of 5 allowed

This could be connection issues related to the mail server. Next delayed login attempt in aprox. 10 minutes"

I'm using v1.10.1.

Is there any fix I can make to change it?


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Ticket filters stopped working

January 10, 2018, 1:31 am
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Hi All,

In my OSTicket i have SLA plans for low (2 weeks), normal (1week), high (48h) and emergency (24).

I also have ticket filters to match each SLA to set the SLA plan for the appropriate priority.

For example a ticket comes in with a high priority the filter will see that and set the sla to high to match it.

These fitlers were working when i created them but suddenly the one for low stopped working.

I changed the data it looks at from equals to contains and it started working again but broke the other filters.

Any help is appreciated, thank you.

Osticket: 1.10

Apache: 2.4.27

MySQL: 5.6.36

PHP: 7.0.21


image
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Adding a help topic to a closed ticket

January 10, 2018, 6:53 am
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Hi, 

I'm trying to figure out a way to sort through our closed tickets by Help Topics. Unfortunately by having new tickets created by email there is no help topic assigned, is there an easy way to assign topics to already closed tickets?

Thanks
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Some Organisations' notes gone randomly missing

January 10, 2018, 5:26 am
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Hi All,

I'm hoping you can help me, a search of the board has proved fruitless thus far, We have noticed that, in the last 24 or 48 hours, the notes records that we have added to Organisations under the USers - Organisations - Notes tab, have disappeared, completely for some organisations, and in part for others, and some remain untouched.

For those that have been wiped out completely, or had records not displayed, the button at the bottom of the page to add new notes is also removed as well.

This is the Configuration of our environment:

Debian 9
v1.10.1 (9ae093d) — Up to date Apache/2.4.25 (Debian) 10.1.26 7.0.27-0+deb9u1
Server Information
osTicket Version
Web Server Software
MySQL Version
PHP Version
I have also attached how much we see now on one of the "cleared" notes pages. 
image
It seems very perculiar, we haven't changed anything recently to cause this.

Many Thanks for your assistance.
Graham
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Ticket awaiting response notification

January 10, 2018, 7:26 am
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Hey guys,

I wanted to ask. I use OSTicket in to free-time "organizations", and therefore I am not working with it every few minutes. And I wanted to ask, if there is any plugin, which would notify me, that I have a ticket awaiting response (like someone answered my message), and I have not responded in a day (or something like that)

Because in recent days, I tend to forget that I have some unresolved things there.

And OSTicket will only notify me, that Ticket is overdue, which is not the thing I need.

Thanks!
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LDAP plug in stopped working mysteriously

January 10, 2018, 8:59 am
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I am running OSTicket v1.10.1 and using v0.6.3 of the LDAP plugin.  All of a sudden (I believe on 1/5/2018) the LDAP authentication stopped working.  Only local logins would allow anyone in.  The error showing in /var/log/httpd/error_log is: 

[Mon Jan 08 10:21:15.922957 2018] [:error] [pid 11541] [client 192.168.105.216:49162] PHP Fatal error:  Call to a member function rootDse() on a non-object in phar:///var/www/html/include/plugins/auth-ldap.phar/authentication.php on line 259, referer: http://osticket.chem.byu.edu/scp/login.php

We haven't made any changes to the configuration from when it was working before.  No updates have been applied to the server since it was working either.  I'm not sure how to get at authentication.php though.  All that is in the plugins folder is an auth-ldap.phar file, not a directory.  If you guys need any info that I haven't provided just let me know, and I am happy to get that.  hanks in advance.
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(empty) Email Responses

January 10, 2018, 1:16 pm
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Howdy,

When a user opens a ticket through email, there are no problems.  When they respond to a ticket, the response is: (empty).  If there's an attachment on the email, it will attach to the ticket just fine.  Screenshot is attached. v1.10.1 (9ae093d) — Up to date Apache 10.1.24 7.0.27
osTicket Version
Web Server Software
MySQL Version
PHP Version
Fetching via IMAP.  Piping through cPanel email forwarder.  Any help would be appreciated.  Headers below.  Thanks! 
From vrains@fitness805.com Wed Jan 10 14:37:24 2018
Received: from outbound214.reliablemail.org ([173.236.5.214]:44568)
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DKIM-Signature: v=1; a=rsa-sha256; q=dns/txt; c=relaxed/relaxed;
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	id 1eZMAz-003dDo-Ql
	for support@rainscomputing.com; Wed, 10 Jan 2018 12:36:41 -0700
From: "Vince Rains" <vrains@fitness805.com>
To: "'Rains Computing'" <support@rainscomputing.com>
References: <001201d38a43$a793a770$f6baf650$@fitness805.com> <Bu6Xjet-=ziFF-AwAAAA4AAAAGAAAAVcUH+DiL-support@rainscomputing.com>
In-Reply-To: <Bu6Xjet-=ziFF-AwAAAA4AAAAGAAAAVcUH+DiL-support@rainscomputing.com>
Subject: RE: test [#216200]
Date: Wed, 10 Jan 2018 11:36:39 -0800
Message-ID: <002701d38a4a$564b3a20$02e1ae60$@fitness805.com>
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Fetch Multiple Email

December 13, 2017, 7:26 pm
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is it possible to fetch from multiple email account, to be sent to
certain users and department.

I have tried the online demo only and the system allows 1 account to be fetch only
in admin-settings-mail
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authentication failure [SMTP: STARTTLS failed (code: 220, response: TLS go ahead)]

January 10, 2018, 11:09 pm
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Hello there;

When Completing E-Mail Configuration "Authentication Required" Part Selected Yes . I am receiving an Error Message as below.

authentication failure [SMTP: STARTTLS failed (code: 220, response: TLS go ahead)]

All the Information I Entered in the Related Areas is Correct.
"Authentication Required" Part Selected No. Recording Configuration. But Mail Notification does not come.

How can I solve this problem?
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