[INSERT INTO `ost_session` SET `session_id` = 'gqk8i410k4fitvtt8ol0s00n86', `session_data` = 'csrf|a:2:{s:5:\"token\";s:40:\"26724f861fc5191944318d599a6f29d7ec1bdb89\";s:4:\"time\";i:1520387480;}', `session_expire` = NOW() + INTERVAL 86400 SECOND, `user_ip` = 'xxx.xxx.xxx.xxx', `user_agent` = 'Mozilla/5.0 (compatible; Googlebot/2.1; +http://www.google.com/bot.html)']
Duplicate entry 'gqk8i410k4fitvtt8ol0s00n86' for key 'PRIMARY'<br />
<br />
---- Backtrace ----<br />
#0 (root)/include/mysqli.php(204): osTicket->logDBError('DB Error #1062', '[INSERT INTO `o...')<br />
#1 (root)/include/class.orm.php(3133): db_query('INSERT INTO `os...', true, true)<br />
#2 (root)/include/class.orm.php(597): MySqlExecutor->execute()<br />
#3 (root)/include/class.ostsession.php(216): VerySimpleModel->save()<br />
#4 (root)/include/class.ostsession.php(158): DbSessionBackend->update('gqk8i410k4fitvt...', 'csrf|a:2:{s:5:"...')<br />
#5 [internal function]: SessionBackend->write('gqk8i410k4fitvt...', 'csrf|a:2:{s:5:"...')<br />
#6 [internal function]: session_write_close()<br />
#7 {main}Hello there,
We selected the Date and Time Format to Advance in the System settings and the date format was selected like the UK date format. dd/MM/y
We have some custom forms contains Date and Time type fields. If we select a date from calendar the date shows incorrectly in the field. See the screenshot. It shows correctly on the ticket when it's opened
If we correct the date or manually put the date into the field on ticket shows the actual date of the creation of the ticket instead of the date was typed into the field.
It seems a bug. Have you got a solution?
Regards
amajer
Hello guys,
We are looking to for to use OSTicket in our environment so we installed OSTicket and upgraded to the latest version. We started to test it and a problem come across. I've created a help topic and added a custom form to it. I wanted to delete this form and added another one so I clicked on the bin and saved the changes but the form still there and cannot get rid of it. Did I do something wrong or is this a bug?
Sorry if this topic already answered somewhere but if I searched 'Cannot delete custom form' something else showed up.
Many thanks
amajer