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Ubuntu installation

June 20, 2018, 3:26 am
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anyone can help me in installation of ubuntu, this is the error when im installing ngix..it cant start the service 
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DB Error #1062

June 20, 2018, 6:12 am
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Received the following error.

One of my agents tried to maybe attach the same file twice to a ticket? 

Just want to make sure this wont cause problems down the road and if theres something that needs a'fixin in the database.

Don't exactly understand what its trying to tell me:

[INSERT INTO `ost_attachment` SET `file_id` = 71, `type` = 'D', `object_id` = 56] Duplicate entry '56-71-D' for key 'file-type'

---- Backtrace ----
#0 (root)/include/mysqli.php(204): osTicket->logDBError('DB Error #1062', '[INSERT INTO `o...')
#1 (root)/include/class.orm.php(3133): db_query('INSERT INTO `os...', true, true)
#2 (root)/include/class.orm.php(597): MySqlExecutor->execute()
#3 (root)/include/class.attachment.php(161): VerySimpleModel->save()
#4 (root)/include/ajax.draft.php(101): GenericAttachments->upload(Array)
#5 (root)/include/ajax.draft.php(300): DraftAjaxAPI->_uploadInlineImage(Object(Draft))
#6 [internal function]: DraftAjaxAPI->uploadInlineImage('56')
#7 (root)/include/class.dispatcher.php(145): call_user_func_array(Array, Array)
#8 (root)/include/class.dispatcher.php(38): UrlMatcher->dispatch('56/attach', Array)
#9 (root)/include/class.dispatcher.php(120): Dispatcher->resolve('56/attach', Array)
#10 (root)/include/class.dispatcher.php(38): UrlMatcher->dispatch('/draft/56/attac...', NULL)
#11 (root)/scp/ajax.php(262): Dispatcher->resolve('/draft/56/attac...')
#12 {main}
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Way to add a form to account registration

June 20, 2018, 6:45 am
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Hello,

I know it's possible to add fields to the contact information and that would change the account registration, but I was wondering if it was possible to add a custom form to it so I would not have to touch the contact information?

Any help would be appreciated.

Thanks.
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Multiple domains

June 20, 2018, 10:18 am
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We are trying to setup 2 domains, is it possible for this version osTicket (v1.10) to be configured/customized to allow multiple sites/domains to log into 1 database, without having to do a re-install of it.
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OSTicket Crashed Error 500 Webpage

June 20, 2018, 12:02 pm
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We're getting an Error 500 code while browsing to our webpage. Would like some help to get our page back up. Thanks,
image
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make link open new tab

June 18, 2018, 6:59 pm
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I've tried to make a link open in a new tab by adding: target="_blank"

This didn't work.  Any suggestions?
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Malware on my support page.

June 20, 2018, 11:26 pm
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Hello there,

My support page is infected with malicious code. Most of the index.php file are injected with the malicious code. Is it okay if I reupload all my original files? Will my open and answered ticket won't get affected with it? Please help. 

Thanks,
Chris
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Date Closed column header not translating

June 14, 2018, 9:41 pm
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I've tried switching through several languages, but "Date Closed" on the Closed Tickets page is never translated.

image

The code looks fine (tickets.inc.php, line 298): 

    $queue_columns['date']['heading'] = __('Date Closed'); 

Is this a known bug?
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How to auto fetch client email as a comment in ticket

June 18, 2018, 11:52 pm
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Hereby my osticket version information:
image" image" 
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How to customize this Dashboard of Agent to show all agent?

June 21, 2018, 1:26 am
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Hereby my osticket version information:
imageimage


How can i customize this Dashboard of Agent to show all agent?
image
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Adding custom fields to task list in ticket

June 21, 2018, 2:14 am
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Hi,
As title says, im trying to find a way to display some custom fields that i have added to task details form, in ticket details. 
First of all, i have added the tasks table (without links and buttons) from /include/staff/ticket-tasks.inc.php to /include/staff/ticket-view.inc.php and changed its class to class="ticket_info custom-data", so now agents can see all tasks under ticket fields with same colors.
The problem is that i have added 3 custom fields in task details form : technician (dropdown selection, techid:techicianname), "dateofwork" (date-time field with hour selection) , "hoursofwork" and I have to display these field in the tasks table that i have added in ticket details.
in include/class.task.php I added 
function getTechnician() {
        return $this->technisian;
    }
function getHourswork() {
       return $this->hoursofwork;
    }
but i get an error. 
Data are stored to `ost_task__cdata`, where the 3 custom fields are there as different columns.

George
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UTF16 encoding for list/dropdown values

June 21, 2018, 2:26 am
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Adding new email issue

June 21, 2018, 5:03 am
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Hey Guys, 

I have installed the osticket system successfully on our server and has sat up all what we need. 

And now we need to use the notification for any ticket or replying happen, so I tried to add a new email to use it but it keeps show me an error message "Failed to connect to xxxxxxxx:587 [SMTP: Failed to connect socket: Permission denied (code: -1, response: )]". 

So, Can anyone please give an assist to fix this issue and to add an email to send the notifications. 

Note: the system is installed on centos os + trying to add an email from our domain "not gmail account". 


Thanks in advance. 
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On-Hold Status

June 14, 2018, 10:40 am
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I am very new to osTicket.  Can someone tell me ... what does it mean to place a ticket in "on-hold" status?  What are the consequences and reasoning for doing this?  I appreciate any help.  Thanks.
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LDAP error after moving osticket from Debian 8 php5 to Debian 9 php7

June 21, 2018, 6:25 am
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Hi,

As title suggest, I tried to move my actuel osticket installation from debian 8 server with php5 to Debian 9 server with php7.
I moved my installation folder and database, I can reach the login page but when I enter my AD credentials, blanck page is displayed and apache2 error log is :
[Thu Jun 21 15:04:56.114370 2018] [proxy_fcgi:error] [pid 698] [client 192.168.10.100:65032] AH01071: Got error 'PHP message: PHP Fatal error:  Uncaught Error: Call to undefined function ldap_connect() in phar:///var/www/html/osticket/include/plugins/auth-ldap.phar/include/Net/LDAP2.php:433\nStack trace:\n#0 phar:///var/www/html/osticket/include/plugins/auth-ldap.phar/include/Net/LDAP2.php(339): Net_LDAP2->performConnect()\n#1 phar:///var/www/html/osticket/include/plugins/auth-ldap.phar/authentication.php(155): Net_LDAP2->bind()\n#2 phar:///var/www/html/osticket/include/plugins/auth-ldap.phar/authentication.php(188): LDAPAuthentication->getConnection()\n#3 phar:///var/www/html/osticket/include/plugins/auth-ldap.phar/authentication.php(427): LDAPAuthentication->authenticate('mjacquart', 'xxxxxx')\n#4 /var/www/html/osticket/include/class.auth.php(235): StaffLDAPAuthentication->authenticate('mjacquart', 'xxxxxx')\n#5 /var/www/html/osticket/scp/login.php(47): AuthenticationBackend::process('mjacquart', 'xxxxxx', Array)\n#6 {main}\n  thrown in phar:///var/www/html/osticket/include/plugins/auth-ldap.phar/include/Net/LDAP2.ph...\nPHP message: PHP Fatal error:  Uncaught Error: Call to undefined function ldap_close() in phar:///var/www/html/osticket/include/plugins/auth-ldap.phar/include/Net/LDAP2.php:701\nStack trace:\n#0 /var/www/html/osticket/include/pear/PEAR.php(755): Net_LDAP2->_Net_LDAP2()\n#1 [internal function]: _PEAR_call_destructors()\n#2 {main}\n  thrown in phar:///var/www/html/osticket/include/plugins/auth-ldap.phar/include/Net/LDAP2.php on line 701\n', referer: http://192.168.10.60/html/osticket/scp/login.php

Thanks for your help !
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Estados de tickets

June 21, 2018, 7:15 am
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buenos dias, quería consultar si los estados de los tickets los puedo personalizar por cada departamento? gracias
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Looking for Developer to Create custom auth plugin

June 21, 2018, 9:29 am
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I have an existing mysql table with login credentials.  Looking for a developer to create an osticket plugin to auth against that. and only that.
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Malware on website/ forum

June 13, 2018, 4:17 pm
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Head's up!

On two separate occasions today I used Google for an osTicket-related search, clicked on a link that was meant to bring me to this forum, only to have my browser redirected to and hijacked by a bogus website. The site tries to aggressively push a drive-by download multiple times which on both occasions caused by browser to crash.

It appears that I am the first to report this.

It occurs to me that it is possible that it is actually my computer that is infected, and not osticket.com/forum/, but this seems unlikely as I have visited at least a hundred other websites during the same period.


image


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Ticket thread comments

June 12, 2018, 1:28 pm
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We have a fairly large ticket with 20+ comments in it and there seems to be an issue with the usernames above the comments. Users are posting comments but then the username is incorrect. It'll say "Jonathan posted time" but really it was Chris that posted the comment. Has anyone had this issue before? 
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Stays Changed banner

June 19, 2018, 7:14 pm
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Up until a couple of days ago when we changed the status of a ticket from within the ticket (usually we change the status of a ticket with the reply) it would redirect us back to the main listing of open tickets and towards the top would be a ribbon or banner that said "Ticket ###### status changed to closed(or whatever state we changed it to)" with the ticket number being a clickable link to the ticket. For some reason that banner is no longer appearing after a status change. There have been no changes to the server (We are on a shared GoDaddy server) that we have made. The only change we have made recently in the admin panel is to the notifications agents receive. Does anyone have any insight on what might cause or fix this?

Thanks,
Daniel
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