I want to send email when new ticket is created. How do I do that?
OsTicket v1.10.2-27-g43bf186 (43bf186)
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Send email on specific address after new ticket is created
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Export tickets with organization name
Hello, I want add the organization name to the exported csv file, How can I do it?
I tried to modify the class.export.php file, but I'm not a php guru, I couldn't do it.
Could you help me? Thank you!
return self::dumpQuery($tickets,
array(
'number' => __('Ticket Number'),
'created' => __('Date Created'),
'cdata.subject' => __('Subject'),
'user.name' => __('From'),
'user.default_email.address' => __('From Email'),
'cdata.:priority.priority_desc' => __('Priority'),
'dept::getLocalName' => __('Department'),
'topic::getName' => __('Help Topic'),
'source' => __('Source'),
'status::getName' =>__('Current Status'),
'lastupdate' => __('Last Updated'),
'est_duedate' => __('Due Date'),
'isoverdue' => __('Overdue'),
'isanswered' => __('Answered'),
'staff::getName' => __('Agent Assigned'),
'team::getName' => __('Team Assigned'),
'thread_count' => __('Thread Count'),
'attachment_count' => __('Attachment Count'),
'user::getOrganization' => __('Org'),
) + $cdata,
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auto response issue
i have two mail server with .co.in & .in and i set up my smtp with email@mydomain.co.in, the auto response mail is sending to .co.in but not to .in.
please help me to sort this out.
please help me to sort this out.
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Number of closing ticket is not displaying
I have total 14 tickets in closed folder but that number is not showing next to closed folder.
e.g. it is showing 'Closed' instead it should show Closed (14).
Any suggestion?
Some setting missing at my end?
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see "agent assigned" by default in the list of tickets
Hy,
When we list all tickets in osticket, we have informations :
ticket number - last update - subject - from - priority - department -
Why not to add "Agent assigned ????" It's very important to know, for the chief, who is work for this ticket.
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Retrieving user name
Hi,
How can I retrieve the user name (e.g. John Smith) for a ticket?
Specifically, I want to add the "user" column to the user-side list of tickets.
Specifically, I want to add the "user" column to the user-side list of tickets.
So, what do I add to this loop?
Of course, I will then easily add a new column to the table...
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Creation of Custom Lists.
Dear Sir,
Good Morning.
I have created a new custom list to identify the location and added the list to the Ticket Details Form and Now the i am able to record or view the List .i.e. Location details entered while creating the ticket successfully. (I am able to view the details in the TIcket View Page)
But now i am facing a problem while generating the report for the Location wise tickets based on the above created list.
I could see the the custom list details in the table "list_items".
But i am unable to map the contents in the list_items table with the Ticket table.
In this regard, i kindly request you to help us in this scenario.
Could you please let us know how the ticket table will be related to the list_items Table.
Please find our Osticket version details below:
osTicket Version v1.10 (901e5ea)
Web Server Software Apache/2.4.25 (Win32) OpenSSL/1.0.2j PHP/7.0.18
MySQL Version 10.1.22
PHP Version 7.0.18
Please provide some help on this.
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Creating ticket via Database
Hello everyone,
Hypothetically, if i were to create a windows based application (a non web version) that would allow me to create or modify ticket information directly in the database would that be advisable or would it have adverse effects? I have saw some info regarding the API but there didn't seem to be as much control over certain aspects (documentation) as it seemed only for submission of tickets.
This would only be used by agents, end users would not have this application.
This would only be used by agents, end users would not have this application.
Many thanks in advance,
Luke.
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Email retrieval does not work with Office 365
Hi, I've been using Osticket for two year with no issues, but we are moving our mail infraestructure to Office 365. I am trying set up the email using different configurations but it does not work. I think the main issue is regarding TLS protocol using by Office 365.
Any idea on how can I fix this problem,
The OSTicket version is v 1.9.12
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server Specs for osTicket
somebody help me the requirements needed for osticket?
core
storage
memory?
for more than 100k tickets per day?
core
storage
memory?
for more than 100k tickets per day?
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Add/update email address
Hello guys, need help.. i use import in creating user, but suddenly I
forgot to include one email address in csv file... when i need to
insert/add email of that user it always loading.. no processing happen..
any solution?? thanks in advance..
forgot to include one email address in csv file... when i need to
insert/add email of that user it always loading.. no processing happen..
any solution?? thanks in advance..
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Client email to system delay
Hello Community,
![image]()
![image]()
We've gone live with osTicket for my company helpdesk; we're absolutely loving it!
We did come across something particular this morning when we had a "flood" of tickets all come in at the same time; which we found odd. Normally we have a steady trickle, but we had 3 new tickets come in within 2 seconds of each other.
It appears there was a backlog of new tickets or updated tickets that were sent in via email. Our client sent the email to our helpdesk account at approximately 15:30 on 5/July/2018. It was only this morning at 6/July/2018 @ 7:59 did the system receive them.
Looking at our logs, it appears the "Auto Cron" for mail fetching stopped at 5/July/2018 at 12:26.
What would stop the fetching from occurring? What can we do to ensure timely delivery of the ticket requests to the system?
Attached is the system information and logs from the two days in question.
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File upload issue
Our users are reporting an issue when they are opening tickets and uploading files. Sometimes files do not get added to the ticket as expected, sometimes a single file will be uploaded sometimes none(even though the file upload is required). We have done some looking into the problem and every time someone has the issue we see an error in the server logs.
2018/06/28 09:52:56 [error] 1331#1331: *30799 FastCGI sent in stderr: "PHP message: PHP Warning: session_regenerate_id(): Cannot regenerate session id - session is not active in /var/www/osticket/upload/open.php on line 49" while reading response header from upstream, client: 192.168.17.115, server: domain.com, request: "POST /open.php HTTP/1.1", upstream: "fastcgi://unix:/run/php/php7.0-fpm.sock:", host: "domain.com", referrer: "https://domain.com/open.php"
| osTicket Version | v1.10.1 (9ae093d) — Up to date |
| Web Server Software | nginx/1.10.3 |
| MySQL Version | 10.0.34 |
| PHP Version | 7.0.30-0ubuntu0.16.04.1 |
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v1.10.2
Available on the GitHub but not on the website?
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Email fetching not working
Hi,
How to setup cron.php on a schedule? I use osTicket Version 1.10.1-0121 on an synology server.
My osTicket does not fetch email automatically. I need to login and click on admin panel then back to ticket to get new tickets.
see my email settings here
Thanks a lot.
--------
It sounds like you are going to need to setup cron.php on a schedule.
"Fetch on auto-cron" is used if your not or cannot run cron.php on a schedule.
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...\include\cli\modules\cron.php
<?php
class CronManager extends Module {
var $prologue = 'CLI cron manager for osTicket';
var $arguments = array(
'action' => array(
'help' => 'Action to be performed',
'options' => array(
'fetch' => 'Fetch email',
'search' => 'Build search index'
),
),
);
function run($args, $options) {
Bootstrap::connect();
$ost = osTicket::start();
switch (strtolower($args[0])) {
case 'fetch':
Cron::MailFetcher();
break;
case 'search':
$ost->searcher->backend->IndexOldStuff();
break;
}
}
}
Module::register('cron', 'CronManager');
?>
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SMTP Setting osTicket (v1.10.1) Wordpress
How to configure osTicket SMTP Email Settings ? I have a synology server with wordpess package (4.7.5-0143) with osTicket wordpress plugin (1.10.1-0119) . I try with Key4ce osTicket Bridge | Integrate osTicket (v1.9.3 - 1.10) into wordpress. including user integration and scp
Versie: 1.4.0 | By Key4ce and osTicket WP Bridge | Integrate osTicket (v1.7+) or (v1.8.1) into wordpress with our easy to use plugin bridge.
Versie: 1.9.2 | By Michael Bath.
When i fill in emailsetting Online and Enabled
What to fill at SMTP Host, SMTP Poort and SMTP Secure to be able to login with gmail account?
i try ssl://smtp.gmail.com,poort 465, SSL and smtp.gmail.com, poort 587, TLS
I try also to turn off Allow apps with lower security: OFF in my google account. This does not help.
Email settings on my synology server is working.
Thanks
Versie: 1.4.0 | By Key4ce and osTicket WP Bridge | Integrate osTicket (v1.7+) or (v1.8.1) into wordpress with our easy to use plugin bridge.
Versie: 1.9.2 | By Michael Bath.
When i fill in emailsetting Online and Enabled
What to fill at SMTP Host, SMTP Poort and SMTP Secure to be able to login with gmail account?
i try ssl://smtp.gmail.com,poort 465, SSL and smtp.gmail.com, poort 587, TLS
I try also to turn off Allow apps with lower security: OFF in my google account. This does not help.
Email settings on my synology server is working.
Thanks
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GDPR osTicket
Hi,
When do you add functions to make osTicket EU GDPR compliance?
How to add prior consent to osTicket cookies?
How to classify osTicket cookies like OSTSESSID, what it does?
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New ticket alert for Team
Hi to Everyone!
I have problem with New Ticket Alert for Agent.
When new ticket is created for Topic1 the ticket is assigned to Team A. All members should have e-mail notification that such ticket was opened and assigned to Team A. Problem is that only one agent receives e-mail. When I send a test mail to other agents messages are delivered successful.
Below You can find configuration about alerts for those agents, department and team. Can You help me with that? I have no idea how to fix it.
New ticket option:
Department: Support
Auto-assign To: Team A
Assigned Teams: Team A and Alerts box is checked
Update department
User1 All access and Alerts are greyed out and checked
User2 Expanded Access and Alerts box is checked, Users Primary Department: Projects and Extended Acess has got Support with Expanded Access and alert box checked
User3 Expanded Access and Alerts box is checked, Users Primary Department: Projects and Extended Acess has got Support with Expanded Access and alert box checked
Update Department - Support
Members:
User1 All access and Alert box grey out and checked
User2 Expanded access and Alert box checked
User3 Expanded access and Alert box checked
Update Team - TeamA
Members
User1 Alerts box is unchecked
User2 Alerts box is checked
User3 Alerts box is checked
User1 get e-mails with notification about new ticket
Usuer2 and User3 don't get notification email.
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Custom Form Help Topic
Not sure if this is a bug or something I missed in settings
Example:
The ticket came from an email: which does not have custom form, so I am adding Custom form called "Devices" (Wich is Help Topic name) then editing a ticket, "Devices" does not associate with Help Topic, so I have to reselect the "Devices" then I can select the list that I have associated with it
it's not a big deal, it just makes me select twice, any help would be great
Server Information
osTicket Version v1.10.1 (9ae093d) — Up to date
Web Server Software Apache
MySQL Version 5.7.22
PHP Version 7.0.30-0ubuntu0.16.04.1
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New version of osTicket
Hello,
when is the next version of osTicket planned?
when is the next version of osTicket planned?
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