Can anyone tell me if it is possible to write and save a response to a ticket, but not send the actual response to the user, only a notification that there is a response, ie. to read their response they will have to log in?
Thanks
Can anyone tell me if it is possible to write and save a response to a ticket, but not send the actual response to the user, only a notification that there is a response, ie. to read their response they will have to log in?
Thanks