ticket filters and default department (system email)
Hello,I have a default assignation department "A" for a system email (let's say a@a.com)I'm checking how the ticket filters react on a new created ticket from this system email=> I set a rule...
View ArticleAssign ticket to staff with no comment required
Is is possible to make the comment section of Assign to Staff not mandatory? Thank you!
View ArticleClik here to view.
New Responsive User Interface "RISA" for osTicket 1.9.14
Many of you are using our free responsive frontend theme for osTicket 1.9.14., it was downloaded til today over 3700 times. After releasing it, we started a little bit later with the developing of a...
View ArticleAssigned To column to show Department instead in main view
if anyone knows a quick and easy patch for this one...Thanks
View ArticleCan't send a ticket with custom list from API
Hi,OSTicket version : v1.9.14I'm trying to send a ticket with the JSON API.Here's the data array I'm sending :$data = array( 'name' => 'John Doe', 'email' =>...
View ArticleState of full responsive themes on 2016/09
Hello,As per September 2016, what's the status about full (ie. both about users and staff sides) responsive themes? Searching quickly today, what I understand is that osTicket could be "themifiable"...
View ArticleIs it possible to require users to log in to view responses and get only a...
Can anyone tell me if it is possible to write and save a response to a ticket, but not send the actual response to the user, only a notification that there is a response, ie. to read their response...
View ArticleIs there a way to include the full ticket thread in the reply mail?
Hi, new user here.I've used other ticketing systems where the full thread is in each email the client receives. When they reply back, that is stripped out so only the response gets added back to the...
View ArticleDepartment Transfer
I Created 3 Departments... Marketing / Sales / AdminWhen a user create a new ticket... Then its automatically going to the Marketing Department... After Confirmation of the User details by Marketing...
View ArticleHow to assing words or commands to agents
Hi, I want to create a ticket by reading words or commands from subject email. For example an email contain in the field Subject: "Holidays", so then check in the database who is the agent assigned to...
View ArticleCustomize Help Topic Auto-Response
Hi, I would like to create a Help Topics or Ticket Filters and assign to "HELP" and the auto-response is dynamic for email channel, for example:I have 4 Help Topics: 1) Budgets 2) KPI 3) Salaries 4)...
View Article.htaccess: Invalid command 'SetEnv'
Have moved up to centos 7 which has php 5.5 to 7 and the os ticket system wont work, i get the message "Internal Server Error" the error log says .htaccess: Invalid command 'SetEnv', if i remove this...
View Articleedit popup window(ticket-preview.tmpl) and add new line.
Hello all.I want to edit pop-up window. I found that includ\staff\template\ticket-preview.tmpl is responsible for that.I want to add there line with first 20 characters of text which client write in...
View ArticleNOW() for own Date
Hi,i tried change the creating date and time for internal note. In file class.thread.php found I this line:$sql=' INSERT INTO '.TICKET_THREAD_TABLE.' SET created=NOW() 'When i change...
View ArticleAdmin Sign-In
It looks as though I completed the install.Now I need to log in as "admin".What is the correct url, username and password?Thanks,Russell Cox
View ArticleAdd a column to the main page of ticket | 1.9.14
HiI try to add a column to the main page of ticket i can notI know there are people succeeded and wrote how, etc. But I have not yet see anyone talk about how to define it 1.9.14can you help?
View ArticleCustomize View Tickets
Hello,I would like to know how can I add a column called "Modified Date" in View Tickets or how can I change the value of "Date" to "Modified Date" something like that, because i want to see the last...
View Article[resolved] Upgraded to latest version and now get 500 internal server error
I was at version 1.9.12 (this was an upgrade attempt of an earlier version) and was getting "Valid CSRF Token Required" (on login). I had enough of troubleshooting that and just went to version 1.9.14....
View ArticleosTicket v1.10-rc.3 Canned response error on displaying correct content of...
Hi all,We are working with the osTicket v1.10-rc.3 on production and it is moving smoothly, the only thing that we have discovered that is not working right is the fact that the data stored in a form...
View ArticleSame mail for differnt users
Hi,i face a problem where not every customer has an email adress (or some have the same like office@xyz.com).I thought i could use a dummy address for these users and remove the "unique" tag from...
View Article