Hi,
Can anyone tell me how the search for users is supposed to work when LDAP authentication plugin is enabled?
I have pointed to a LDAP server and enabled Staff Authentication to use LDAP.
Existing Agents are set to authenticate off any available backend.
This works fine to authenticate my agents, but when they create a new ticket and search for an existing user, it is so slow that they give up before the results come back.
When I disable the LDAP plugin, the search results come back instantly.
It seems like the search is trying to query the LDAP directory and this takes priority. Is there a way to set this so it searches the local DB and then moves to LDAP if the user isn't found?
Regards,
Bill