Can't send a ticket with custom list from API
Hi,OSTicket version : v1.9.14I'm trying to send a ticket with the JSON API.Here's the data array I'm sending :$data = array( 'name' => 'John Doe', 'email' =>...
View Articlemerge/join two and more ticket into one
Sometimes users/client just ignore to keep ticket number in subject an creating new ticket by replay with blank, new email. So for one case you have lot of tickets and u can not see continuous in...
View ArticleGmail issues with POP/IMAP and SMTP
Hello, I've browsed these forums and elsewhere online extensively and tried about every solution I could find and I'm still experiencing issues with Gmail's configuration. I'm running OS Ticket...
View ArticleAdd external link outside to the main menu in class.nav.php
My apologies if anyone has done this, as I've searched for weeks trying to find the answer. On the landing page on the Main Menu, there is Support Center Home.... Open A New Ticket... Check Ticket...
View ArticleNeed to add collaborators when ticket is first created
We are using 1.9.14I have a need to allow the end user to add collaborators when they first create the ticket. What we want is to allow the end user to select their supervisor be included in the...
View ArticleAdding a Page Break to the Print PDF Report
I am using osTicket and I am altering the ticket-print.tmpl.php file to Modify the report layout. I want one section to start on a new page this is the current code I have which is standard to the...
View ArticleResizing form data field to hold many addresses
Hello, I am trying to list many addresses/location for the user to select from the landing page when opening up a ticket and I cannot find the right location in the PHP name to update in the form area?...
View ArticleHow to add an email verify field
Does anyone know of a simple way to add an email verification field on the open ticket form. More specifically I need two email fields presented to the client, and if the email address entered in both...
View ArticleHow to make v1.9.14 Open ticket form responsive
Is there a way to make the open ticket form in OST v1.9.14 responsive without implementing a complete new templating system like DMT, Awesome, etc?I don't care about the admin panel since our agents...
View Articlepermalink to post in ticket
Hello!I was wondering if it's possible to add a link to specific post in the ticket.Like on forums, so that agents and users can refer to specific post.
View Articlehow to add columns to ticket list and to user list?
Basically, I need more columns on ticket list. Eg column 'status'.The same with user list. Eg 'Organisation'.I use osTicket 1.9.2
View ArticleAttachments directory
We pretty much have to use the attachments directory instead of storing attachments in the database otherwise our database would be massive.We just ran into an issue with our server and had to restore...
View ArticleSearch users when LDAP plugin is enabled
Hi,Can anyone tell me how the search for users is supposed to work when LDAP authentication plugin is enabled?I have pointed to a LDAP server and enabled Staff Authentication to use LDAP.Existing...
View ArticleFile Attachments Error
Hello. I am using Osticket-develop branch and I want to create tickets via API. I send{'email': 'api@osticket.com', 'source': 'API', 'attachments': [{'1.txt': 'data:text/plain;base64,base64Encoded'}],...
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Add Skype / Twitter field to landing page?
osTicket v1.9.8.1Hi.Anybody know if there's a way to add an extra field to the landing page without hacking the HTML and MySQL? Because of our international customers, I'd like to add a Skype/Twitter...
View Articledefault language
Hi mate.I applied the PTBR translation, but to work is always necessary to click on the flag.How leave PTBR as the default language?tks
View ArticleTicket Statistics - Date Picker
Hi Guys,I was hoping I might be able to modify the dashboard.php and the report timeframe fields.Currently, the first field is a date picker but the second is a static drop down list of intervals (Up...
View ArticleAll Agents view in Reassign Ticket
I Created 3 Departments... Support / Project Manager / DevelopmentTwo Teams - Delhi Project Manager / Delhi DevelopmentTicket First Goes to Support Department by default. They assign to Delhi Project...
View ArticleDisabled pjax page loads
I am trying to disable the pjax feature in osTicket so that each click loads the full page, not inserted in to the existing page using ajax (pjax).Is there a global on/off setting I change to...
View ArticleConfigure an alert to the user upon ticket assignment change?
Hello, is it possible to configure osticket 1.9.14to send an alert to the user upon ticket assignment change?We have an agent that will distribute our tickets to other agents. Is it possible to easily...
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