Greetings, we have a fresh install of osTicket with one test ticket in the system. Can someone explain why the Ticket Statistics are showing 1's across all departments? The one test ticket is assigned to the VSTS department. Screenshot attached.
We're running :
| Server Information | |
|---|---|
| osTicket Version | v1.9.14 (8b927a0) — Up to date |
| Web Server Software | Microsoft-IIS/8.5 |
| MySQL Version | 5.5.53 |
| PHP Version | 5.3.28 |
| PHP Extensions | |
| gdlib | Used for image manipulation and PDF printing |
| imap | Used for email fetching |
| xml | XML API |
| xml-dom | Used for HTML email processing |
| json | Improves performance creating and processing JSON |
| mbstring | Highly recommended for non western european language content |
| phar | Highly recommended for plugins and language packs |
| fileinfo | Used to detect file types for uploads |
| PHP Settings | |
cgi.fix_pathinfo | "1" is recommended if AJAX is not working |
date.timezone | America/Los_Angeles |
