Multi LDAP authentication Setup
Hi,I am new to OSTicket and I have went through the installation without much issue.I have installed and configured the "LDAP authentication and lookup" plugin, it works fine with one domain that I...
View ArticleOSticket aws s3 plugin not uploading attachements
Hi,I installed and enabled aws s3 plugin. but attachements are not stored in aws s3 bucket. please help me.
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How to domain mapping fileds on osTicket?
Hi Guys,I need to create some fields on contact information. From ADs Mobile attribute is 'mobile' and Department is 'department'. So how can I mapping this fields into Contact Information. see picture...
View ArticleUpgrade 1.9.14 to 1.10rc3, will I loose theme installed?
Sorry if this have been asked before.I've got 1.9.14 installed, I need to upgrade to 1.10rc3 due a bug that is confirmed fixed in 1.10rc3, back button issue when replying to tickets.If I upgrade will I...
View Article1.9.14 issue with back button replying or opening tickets, cursor jumps
We're currently using release 1.9.14. We have an issue when opening tickets or replying to tickets, if using 'back' button on keyboard cursor often jumps to bottom or top of reply.Commercial supports...
View Articlemodifying some pages (new ticket and print page)
Hello guys,Question: is it possible to modify the new ticket page. What I mean is to remove some lines like sla plan and due date for example. If I cant remove it is there a way to hide it ? In other...
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Our customer osTicket build
My employer has recently started using osTicket, and I've been making modifications to it ever since.A couple have been released at https://github.com/c0nfus3d/osticket-modsJust wanted to share a...
View ArticleHi, Is the new 1.10rc3 responsive?
50% off my clients use mobile devices :). I just want to know :) thanks.
View Articleinstallation issue
I am setting up osTicket for the first time. Installed Apache, MariaDB, and PHP on a CentOS 7 Linux box. Everything was going smooth until I copied ost-config.php changed the permisisons on my...
View ArticleAdd customer's home address to printed ticket layout?
Hi,I am using OS Ticket v1.9.12, and I am hoping someone can tell me how to add a customer's (User's) home address to the printed ticket layout? I can't seem to find the page where this field can be...
View ArticleZoom Out on Mobile devices
Could someone please point me towards the file and piece of code that decides that "zooming out" on mobile devices is impossible? I have searched the forums google and the usual suspect files but am...
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Osticket - TimeMod - help
Hi,I installed this great mod (TimeTracking) i have discovered on this thread : http://osticket.com/forum/discussion/78064/time-spent-manual-mod/p2So i downloaded from here :...
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Dashboard almost empty
I have an issue with my dashboard where the graph seems to be working as it should but the statistics is empty aside from the "Service Time". Same for Department, Topics and Agent. I tried looking in...
View ArticleAdding Collaborators
I hope I'm just missing something, but I can't find anything about collaborators within the control panel for osTicket.What I'm trying to achieve is that a department manager receives an email as well...
View ArticleProblem registering and querying ticket time
Hi... I am using osTicket version 1.9.14 to register tickets for a company which has offices in different countries with different time zones. We have detected that the application is registering the...
View ArticleBUG v1.9.12 - On search function several ticket are missed!
Hi.I'm running osTicket v1.9.12 and I have an issue:The search function does not work as expected.In basic and advanced search (scp/tickets.php) looking for \"FirstName_staff LastName_staff \" I should...
View ArticleBrowser is not supported
I have implemented OSTicket at my work to track our support calls (big surprise I know). Everything has been working really well and I have found patches for everything else but we have this one issue....
View ArticleInaccurate Ticket Statistics
Greetings, we have a fresh install of osTicket with one test ticket in the system. Can someone explain why the Ticket Statistics are showing 1's across all departments? The one test ticket is assigned...
View ArticleCustom Templates
Hey,Currently I have osTicket installed on my localhost,But I would love to know how to change the templates to also change the look of the site,Please help me with this.- JustMaffie(Self Hosted)
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