Hi,
Because of the increased number of service inquiries we recently had to switch our email hosting service to rackspace (IMAP/SMTP). However after the migration some emails are left on the inbox without creating a ticket while some are fetched and a ticket is created.
Majority of emails that are left on the inbox are marked as read while few shows as unread. I have setup to move all the fetched emails to a separate folder as well.
I tried by changing fetching frequency as well as the total emails per fetch but it didn't work out.
I don't know if it has any relationship with my other issue on a separate thread (http://osticket.com/forum/discussion/89069/email-loop-detected)
I tried by changing fetching frequency as well as the total emails per fetch but it didn't work out.
I don't know if it has any relationship with my other issue on a separate thread (http://osticket.com/forum/discussion/89069/email-loop-detected)
Can anybody show me the direction to sort this out?. Any help would be appreciated!
Thanks in advance!