Some emails are left on inbox without creating tickets
Hi,Because of the increased number of service inquiries we recently had to switch our email hosting service to rackspace (IMAP/SMTP). However after the migration some emails are left on the inbox...
View ArticleHow to insert attachments to agent assignment notice?
Hi Guys,Can somebody please give me a clue on how to insert attachments of original email to agent assignment ticket notice email?.I tried following variables but nothing...
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Time, Due Date "Error"
Hi:) I have a problem with the due date, when I open a new Ticket. Five times the same value. Help me pls :))PS: See the image in attachment
View ArticleEmail loop detected
Hi,On every cron call following error is being logged (V1.9.14). Can anybody give me a clue to find the email/s associated with the loop.It appears as though is being used as a forwarded or fetched...
View Articleusers can edit form fields
Hello everyone!from the title you might have guessed what this is about :)what I want is just that a user can edit the form fields in a ticket even if it's already submitted.is there a function for...
View ArticleStretch out label descriptions
Is there a way to make the label descriptions show more characters on each line?Now:Please answer thisvery long test questionthat I just made up: <answer box>Need:Please answer this very...
View ArticleEdit mode of the task, Due Date is not being displayed for modification.
Hi,When I open edit mod of a task. duedate edit option is not displaying. how to update duedate of a task? Osticket version, congfiguration info: osTicket Version v1.10-rc.3 (907ec36) — Up to date Web...
View Articleagents list is not restricted to department. All the agents are showing
When creating a task . All the agents are shown even if a specific department is selected. The agent list should be restricted to the department selected only. Why all agents list is showing ?
View ArticleUse other template set for API
Whether a ticket is started when a customer sends an email or I generate a ticket with API, the customer get the template "New ticket auto-reply"I'd like to be able to have another template for API...
View ArticleLDAP authentication
I have the LDAP plugin working just fine, but I have a question about its functionality:Normally, one would think this plugin would let you pick either AD or LDAP. However, I am forced to input...
View ArticleNew ticket confirmation
I have a pretty typical OSTicket setup: when someone e-mails us at help@dept.example.edu, it gets picked up with IMAP, and the helpdesk manager and I get a new ticket alert.I'd like to be able to have...
View ArticleReporting Mod Where in the world is Scottro
Does anyone know how to get in touch with Scottro directly? I paid for his reporting mod and never received anything from him. I posted on his website and even sent him a message here and getting...
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Email Titles not merging in 10RC3
Every time someone replys it creates a new ticket ,.... and there is no way to merge it.
View ArticleChange Status automatically
I saw this post on how to automatically change the status when a client replies to an email - but it's for an older version.I was wondering if someone has found a way to do this in c1.10-rc.3?
View Articletoo may redirects error on installation of 1.10
Hi, running apache2 and trying to install osTicket 1.10.I get a "Too many redirects" error when running the installer.don't know if it's relevant, but running osTicket as a virtual host under...
View ArticleFile Upload Error: undefined400 when attaching file only while creating a new...
osTicket Versionv1.9.9-1-gbe2f138 (be2f138)Web Server Softwarenginx/1.0.15MySQL Version5.5.44PHP Version5.4.23 Note that attaching tickets to existing tickets works properly and tThis functionality was...
View ArticlePost Reply = 30 seconds of waiting
Hi.For some reason it has begun taking aproximately 30seconds to post a ticket reply from our control panel.The same goes for new ticket creations through the control panel.At most times it takes 30...
View Article[resolved] Some emails are left on inbox without creating tickets
Hi,Because of the increased number of service inquiries we recently had to switch our email hosting service to rackspace (IMAP/SMTP). However after the migration some emails are left on the inbox...
View Articlev1.10 New Ticket
I just installed the official v1.10 release and it's pretty much the default configuration, other than location specific details it's still at all it's defaults. When I select the create new...
View ArticleHow to Clean your Database
osTicket (v1.9.8.1)My osTicket database is 350mb and I would like to delete all tickets or attachments from the database.I have deleted the tickets, using the agent portal, but the database filesize...
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