Let's say for example we have a user in osTicket with the following info:
name: Paul Austin
email : paustin2233@hotmail.com
Inside the Agent Panel, if we search for
1) Paul Austin ----> we get every ticket that has the words Paul OR Austin in them
2) "Paul Austin" ----> we get only tickets with the user Paul Austin
3) paustin2233@hotmail.com ----> we get every ticket with a @hotmail in the email
4) "paustin2233@hotmail.com" ---> we get only tickets for Paul Austin
#2 and #3 are obviously correct behavior. I think #1 should be treated as an "AND" rather than "OR" but I could be wrong. The real issue is the email address. In v1.9.15 we could definitely search by full email and had not issues. Seems in v1.10 you must use quotes. Is this a bug or is this the intended behavior in this new version? Sort of strange that it is just looking at the @hotmail and ignoring the first part.
| Server Information | |
|---|---|
| osTicket Version | v1.10 (901e5ea) — Up to date |
| Web Server Software | Apache |
| MySQL Version | 5.5.52 |
| PHP Version | 7.0.14 |