ticket search engine = results are a disaster
Hello,I recently upgraded from 1.9.6 to 1.9.12 and it seems the search function is changed drastically.Short description of the situation: - there is a giant list of tickets with as subject: request...
View ArticlePage returns http header at beginning of page
Hi,Have an issue where agents see http header information at the top of the page before the actual html code. It shows mainly when the agent logs into scp section and when replying to a ticket. I tried...
View ArticleIf Overdue change priority
Is there any way by which we can change priority of ticket to 'high' from 'normal' on event of ticket transferred to Overdue!For eg by filter ticket or any other process I tried ticket filter but I...
View Articlesearching for emails does not seem to be working correctly.
Let's say for example we have a user in osTicket with the following info:name: Paul Austinemail : paustin2233@hotmail.comInside the Agent Panel, if we search for 1) Paul Austin ----> we get every...
View ArticleFetching mail from specific IMAP folder, not INBOX
Hi there,for our ticket system, we pre-sort incoming mails to one of several shared IMAP folders, which correspond to different working groups / OSticket topics.Below comes a small code hack that...
View ArticleShow Custom Statuses in ticket list?
I love the idea of new custom status feature as I have been wanting this for a long time. But the feature seems rather useless without being able to see the custom status displayed in the ticket list....
View ArticleLoading a new user never stop.
Hi expert of this great community.I facing a problem trying to install osticket. first of all, after deploy the application, I've found the table table ost_ticket_cdate doesn't exits!OS: Ubuntu 16.4php...
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Change helptopic in ticket view
Is it possible to add a drop down to change the help topic from the agent ticket view.
View ArticleImporting users into organization
I imported a list of users and added an organization header in the csv. I already had the organization created in osticket. When I imported the users they were not added to the organazion. Is this...
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Delete Draft and Reset button seems slow or unresponsive
I'm on the latest ost 1.9.15, running on Linux and Apache.I actually feel the same issue with ost 1.9.8. But i've done some testing on ost 1.9.15 and find the same behaviour.On the "Open New Ticket"...
View ArticleAllow Header Spoofing - How is this intented to be used??
The help message says that it is generally used when sending mail from aliases of this mail box.I do not understand this immediately. I have an email called primary@example.com which has...
View ArticleCSV Export - Add the ticket description
Hi All,We require the ticket details in the CSV Export.I understand that it is the first 'message' in the thread. Also, it being in HTML poses some issues.Anyone has had success adding the ticket...
View Articletabs ticket configuration doesn't have save button
I am new user, trying to install and learn about osticket.Iam facing a few problem with the setup.Now I discover the tab ticket configuration doesn't have "Save Button" so every change never get...
View ArticleLanguage switch in knowledge base
I am excited by the new feature to have different FAQ articles for different languages in the knowledge base.I tried it out and it works fine instead of one thing: the language of the headlines is not...
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Duplicate entry on table attachment
I cleaned up my unused 1.9? osTicket by deleting all tickets and some settings. After this I upgraded it to 1.10 to start new on another focus. Now I get sometimes error-mails:[INSERT INTO...
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Email Acces Link doesn't work
HiThe Email Access Link sent to users looks like this:(website root)/view.php?auth=o1xbqaaaaboaaaaaZRqyFaDncUtS5Q%3D%3Dand doesn't work.I have to replace the %3D%3D with == and then it works.I already...
View ArticleHow to edit agent signatures
Where is the option to edit each agent's signature from the admin panel? I'm looking under Agents > Agents > Account but do not see any signature box?Mark
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SMTP with office 365 again
Hi,I'm running osTicket on Ubuntu 14.04 with Plesk 12. PHP Version is 5.6.28.Imap is working, but SMTP gives troubles.As found in the forum, I have added the prefix ssl://smtp.office365.com.Access to...
View ArticleMeaning of Icons next to Ticket #s on Tickets Page
Can anyone tell me what the little icons stand for that are next to the ticket #s on the Tickets page? They are small pictures of a page with either a blue W or an orange @ symbol in the corner.(see...
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Creating user manually or in ticket results in blank user
This is a brand new install of 1.10 on ubuntu server 16.04 with php7When creating a user either directly from the "users" tab, or from a new ticket the user has no name (it's blank). there appears to...
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