Case: There are some tickets opened by customers, which are not supposed to be handled immediately. Let's say: Today is a ticket created, but the ticket should be answered at the earliest in 7 days. I know I have task an a 'Due Date' to remind me after 7 days. But the ticket is still open and in the open ticket list. I do not want it in the open ticket list. Should I set a due date and close the ticket?
Q: What is the best practice for delaying tickets?
Q: What is the best practice for delaying tickets?