filter rules for ticket attachment
Hi,Would it be possible to filter ticket by its attachment. for example I want to reject tickets with zip attachment?ThanksStephen
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Email's attachment
Hi there!I've configured email fetching and is working fine. I've noticed that when any customer open a ticket and add an attachment I can not see it on staff panel.I've enabled file upload. What's...
View ArticleEmail cant send...
Hi alli am on:Admin PanelEmail Diagnostic.here i create a Sample emailsubject: osTicket test emailbody: osTicket test emailsay me: Test email sent successfully to <jamiguel77@gmail.com>But never...
View ArticleProblem with the scp folder.
Hi all,I just wonder if there is a simple way to rename the scp folder without broke the admins console? The problem here is relies on some kind of validation that my hosting do over the url, and...
View ArticleMigrated site using Akeeba Backup: OSticket Fatal Error
I am redoing my site at a test location and wanted to work off the original, so I took a backup of it using akeeba backup (site files and database), restored it at the test location, then updated the...
View Article"External" Agents, respond by mail
Hi,how can I modify the ticket processing to accept replies from "external" agents (city council) the same way as osTicket does with collaborators (people in "CC")?kind regards
View ArticleStatus Column in Agent View
Is there a way to have the "Ticket Status" be a column on Agent view in version 1.10?http://osticket.com/forum/discussion/75457/a-better-ticket-list
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Email Acces Link doesn't work
HiThe Email Access Link sent to users looks like this:(website root)/view.php?auth=o1xbqaaaaboaaaaaZRqyFaDncUtS5Q%3D%3Dand doesn't work.I have to replace the %3D%3D with == and then it works.I already...
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Change helptopic in ticket view
Is it possible to add a drop down to change the help topic from the agent ticket view.
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Department tab in SCP ticket view
I would like to have department shown in the open ticket view for the staff control panel, I could have sworn that this was the case before i messed with some settings. The attached screen shots show...
View ArticleBest practice for delaying tickets
Case: There are some tickets opened by customers, which are not supposed to be handled immediately. Let's say: Today is a ticket created, but the ticket should be answered at the earliest in 7 days. I...
View ArticlePage returns http header at beginning of page
Hi,Have an issue where agents see http header information at the top of the page before the actual html code. It shows mainly when the agent logs into scp section and when replying to a ticket. I tried...
View ArticleOsticket stopped to work after login
Hi, I have migrated our Osticket system to the new version 1.10.Migration done with success but 5 minutes after I refresh the web page and impossible to join the system.I arrive on the login page and...
View ArticleInsightly integration
I would like to integrate Osticket with Insightly, using the API key provided by Insightly. Does any one are interested into do this job? What we need is:1) When a new ticket, modification or closed...
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Creating user manually or in ticket results in blank user
This is a brand new install of 1.10 on ubuntu server 16.04 with php7When creating a user either directly from the "users" tab, or from a new ticket the user has no name (it's blank). there appears to...
View Articleuser windows is incomplete
Hi expert of this great community.After made a great and clear deploy I notice that the windows's user creater, is incomplete.what can I do.OS: Ubuntu 16.4php version: 7.0.8mysql version: 5.7.16web...
View ArticleAgents cannot reset their password
Hello,l just install OsTicket 1.10.After the installation, l've setup parameters and create Agent.The issue l have is that agents cannot resset their password and also if l try to setup the agent...
View ArticleMail Fetch Failure - Cannot authenticate to IMAP server
OST seems to be having mail authentication issues in v1.10. The system will be running fine for 24 hours, no issues, all mail is being delivered and then all of a sudden we get the error: osTicket is...
View ArticleosTicket v1.10, GMail and Fetch email issues (SMTP works well)
Good afternoon,it is the first installation I did with the new major release and the setup was successful except the email configuration. The GMail account set via POP/SMTP works like a charm with the...
View ArticleHTTP + LDAP auth
Hello,I have some problem with 'HTTP passthru Authentication'I replaced the index.php file to the one form: http://osticket.com/forum/discussion/79083/http-passthruI set the Registration method: Public...
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