osTicket-Version v1.10 (901e5ea) — Up to date
Server-Software Apache/2.4.10 (Debian)
MySQL-Version 5.5.49
PHP-Version 5.6.20-0+deb8
After some complaints from customers, we noticed that osticket sometimes truncate mails.
E.g. an incoming mail with the text
Here is the full email including header for testing (ip/mail/server name changed):
![image]()
Server-Software Apache/2.4.10 (Debian)
MySQL-Version 5.5.49
PHP-Version 5.6.20-0+deb8
After some complaints from customers, we noticed that osticket sometimes truncate mails.
E.g. an incoming mail with the text
Hi Matsis in osticket truncated to
11.12.16
Hi MatsThis seems to be a very bad bug, since it only occurs in some of the incoming mails.
Here is the full email including header for testing (ip/mail/server name changed):
Return-Path:Here as image if this forum strips the html tags:
X-Original-To: receiver@example.org
Delivered-To: archiv@example.org
Received: from localhost (ourmailserver [127.0.0.1])
by ourmailserver (Postfix) with ESMTP id 5E211281F202;
Sat, 31 Dec 2016 07:39:58 +0100 (CET)
X-Virus-Scanned: Debian amavisd-new at
ourmailserver
Received: from ourmailserver ([127.0.0.1])
by localhost (ourmailserver [127.0.0.1]) (amavisd-new, port 10024)
with ESMTP id b4_pai8SrIfZ; Sat, 31 Dec 2016 07:39:57 +0100 (CET)
Received: from mout.gmx.net (unknown [212.227.17.20])
(using TLSv1.2 with cipher DHE-RSA-AES256-GCM-SHA384 (256/256 bits))
(No client certificate requested)
by ourmailserver (Postfix) with ESMTPS id 5426D281F201
for ; Sat, 31 Dec 2016 07:39:57 +0100 (CET)
Received: from [84.152.xxx.xxx] by xxx (via HTTP);
Sat, 31 Dec 2016 07:39:57 +0100
MIME-Version: 1.0
Message-ID:
From: "name"
To: receiver@example.org
Subject: Bestellung
Content-Type: text/html; charset=UTF-8
Date: Sat, 31 Dec 2016 07:39:57 +0100
X-Provags-ID: V03:K0:qQDi030ak0umJ01NFhumMK/qsi3/M/vE314je8FkgLy
s+5Q0yIgyIzgYIq53o5ofVVj9kJEe7+0V6OcGVpY3SxR/Yeo7J
Pn0OC/XULGLAQYdlXe01aPWZKrJ0tPCvsKtnw7A69LqnfpMTj+
DhqOtyW4DCdpRiiWr9nSY79yn58M43nMOByTlCow/fLiEQfKqo
1+fwW8qOUACiBTQ62TJqD3rur7ls8WZsHicloIoP83rbEUgX5r
9JkOTXbB/PD7CusdOPKCucKXKGVAfSe2wB50aPKvJSuyoWEbMY BE9IjU=
X-UI-Out-Filterresults: notjunk:1;V01:K0:3Oy14AThXNs=:3qAJ7Z51jWc7oESnj1J+EK
A0o9mKLa6rLwJZuXPq6UtYASqzsKL2s2EsbGIb2PMKnxz3Cdj24Pn2sJMGoPeWpyiZ9hG2sKE
jf4PMuIuyfH/3krEQRQUyVbgWcQqyt+4ADOjuVlvqjh0krp6rcRvv058GmsUq//i3uc6GH5Ud
geYRo1zUPSHytV24/RWF4eJAcJt08kIxukqSE5hngqWByH11pEMv2pPgeEzq9QDa42pn75HQM
rI2nT2fRS1fhwHBYJMfAaG/82sw6QfGn/7nRTui/PhXaQ8p8feHV6yhKj6i6ScgmSTgrtn5xg
T9RxQNX3cs3hzZHt5PwWQuCLBc2IMnaUOKRGJonUC0u+gIDU+asI3rWpULrbFwdM3OwEaZYQ0
9wKqAsG4mamikfplXtwvX7kxKBAPgNmKAmsituOXM5M4Htnjnas86eKY99wbnO+K5HIk9MBNB
pxOBT52Nr5Nw7kd0lj+mZlv2tbxsPBtEcjJpkND59TvzX8X388Yk
Hi Mats
11.12.16
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Diese Nachricht wurde von meinem Android Mobiltelefon mit GMX Mail gesendet.
