Filter Rules based on logged in agent
If an agent is creating a new ticket on behalf of a client, can we set special rules such as auto assign him to the ticket (since he created it), setting that ticket to a default department, etc using...
View Article"Catch All" Filter Rule
Is there any "Catch all" filter? I'd like to apply a filter to all tickets on a specific "Target Channel". I'm currently selecting the required "Target Channel" and using the Filter Rule: "User / Email...
View ArticleClik here to view.
OSTicket V1.9.12 - Add the affected agent ticket email address for reply...
Hi everyone,I would like to put the email address of the affected agent of a ticket instead of the collaborator section here :Can someone help me to do that ?Thanks a lot !IFN
View ArticleClik here to view.
Sending email failed
I can't find the correct php log but i find this one (error_log) in /var/log/httpd"Tue Jan 03 11:49:10.838209 2017] [core:notice] [pid 789] AH00094: Command line: '/usr/sbin/httpd -D FOREGROUND'sh:...
View ArticleClik here to view.
OSTicket v1.10-stable Time issue
Hi everyone,Reading the other posts, I've managed (I think) to triple check all my timezone settings. But there is quite the time difference between osticket and the current time. Here are some...
View ArticleSMTP Error
Our osTicket installation decided to stop sending emails after we upgraded to 1.10 on December 5, 2016.The system was successfully sending emails to external email addresses [gmail, yahoo, etc.] from...
View ArticleSystem Settings: Date and Time Format Issue
Fresh upgrade from 1.9.14 to 1.9.15 to v1.10 (901e5ea), running on IIS 8.0 (PHP v5.6.24; MySQL 5.7.14).Setting the Date and Time Format to "Locale Defaults", sets the time to 24-hour format. Trying to...
View ArticleNginx and OSticket v1.10
Hi can I ask some I already installed nginx in my GCE account, but I have no idea how to use nginx to get work with osticket. is osticket support nginx ?Thank you in advance.
View ArticleAdding users custom contact information into the agent ticket list
HI,I would like to add a student ID number to the agent ticket list. This student ID number is a required custom field in the users contact information which they have to provide to submit a ticket. I...
View ArticleClik here to view.
My Tickets shwoing more tickets other than just assigned tickets OSTicket 1.10
My tickets list for my agents shows more than just the tickets assigned to them. In the attached screen shots you can see there are 69 tickets assigned to the agent however the My Tickets thread shows...
View ArticleStaff Session Timeout
When I'm logged into OSTicket and it's been idle for a while (not sure exactly how long...15-30min?) and I try to create a new ticket or click on one etc., OSTicket recognizes that I've been inactive...
View ArticleClik here to view.
PDF problem | osTicket 1.10 final
HiI'm using the final version but I still get a problem printing. The ticket number appears over the header, is there a way to fix this? Or is it a bug?
View ArticleClik here to view.
Cannot create new ticket after install
1. i have finished to install osticket in windows server.2. after click create new ticket and it was showed not things to input the detail.Then
View ArticleClik here to view.
URGENT: Bug - Truncated mails in v1.10
osTicket-Version v1.10 (901e5ea) — Up to dateServer-Software Apache/2.4.10 (Debian)MySQL-Version 5.5.49PHP-Version 5.6.20-0+deb8After some complaints from customers, we noticed that...
View ArticleSend an Email to user when It is closed
Hi all,I'm start with osTicket system and I need help. Is there any way to send an email automatically to user when the ticket is closed with text Ticket closed or anything like this? many thanks in...
View Articlewhite page
Hi I have osticket run in localhost work perfectly, I upload my file in my GCE when I try to test the page, it only shows white page, I tried to open error.log /var/log/apache2 , this is the errorPHP...
View ArticleHow to enable the "new ticket auto-reply" email template
I am using the default template set. In the Ticket End-User Email Templates there are two templates for new tickets. The default template is New Ticket Auto-response which is the auto response...
View Articleauto log on email
Hi all,Just setting up OS Ticket on a test server at the moment, and one of the requirements I have been tasked at doing is to enable emails sent to help@domain.com will be automatically logged by the...
View ArticleUnable to log in. Check SMTP settings [SMTP: Failed to connect socket]
I had a problem when setting email, with hostname : smtp2.bigtv.co.id and port : 587. having a problem with notice as following : Failed to connect to mail.bigtv.co.id:587 [SMTP: Failed to connect...
View ArticleSpamalicious!
So is there an ETA for deleting the flood of spambots and their posts? It's almost impossible to find anything because any search turns up tens or hundreds of their spam posts, both new threads and...
View Article