I'm using osTicket v1.9.12 with german language to automaticly answering request for a holiday home. For that I'm using the ticket filter with Canned Response.
I'm now detected that in some cases the receiver don't get an response ... allthough in the ticket I see the supposed answer. I checked my SPAM-filter, I checked the osTicket system log. Everything seems fine. If I send the same canned response with the normal post reply function everything works fine. What to do???
I don't see any special for the ticket filters I have the problem.