Updating the custom form when a Help Topic is changed
I noticed when I update a Help Topic on a ticket that has an associated custom form, the form does not get added to the ticket. I am doing this as an Agent. I click on the Edit button while viewing a...
View ArticleCreate ticket from mail
Hello everyone,i'm new with osticket my boss tell me that he need to create ticket from email, when i send an email to specific adress that exist in osticket email adress a ticket shold be created...
View ArticleHow to auto-assign a ticket to a user besed on a ticket number
I want to set an automated system to assign a ticket to my team based on a ticket number for example ticket ending with 0 is assigned to user 1, ticket ending with 1 is assigned to user 2 and so forth....
View ArticleUsing osTicket API to integrate Mibew chat service
Hi all! I tried putting together some functional requirements for some code that'd integrate osTicket with the Mibew chat software. Here's what I came up with; please let me know if you'd like to see...
View ArticleWrong behavior if "Limit ticket access to ONLY assigned tickets" enabled
"Limit ticket access to ONLY assigned tickets" is a great feature. However, if checked, staff cannot see the closed tickets which were assigned to them which seems like a bug . How do I fix that so...
View ArticleHow often are Ticket filters Checked?
Hello All,Does anyone know how often Ticket Filters checked or are they just checked on ticket creation?
View ArticleA discussion was flagged
How can I stop getting the mails saying "a discussion was flagged" followed by a link?
View Articleautomatic answers vom osTicket get lost
I'm using osTicket v1.9.12 with german language to automaticly answering request for a holiday home. For that I'm using the ticket filter with Canned Response.I'm now detected that in some cases the...
View ArticleHow I can edit text in the page open.php?
Hi, I need edit text Categoria and the Italian sentence to in my open.php page, I can do it inside my OsTicket settings? Where? Thanks.open.php is the page where customer create tickets.Also is...
View ArticleSAML login
Hi, Has anybody tried to use SAML to authenticate their users? We use Office 365 to login to nearly all of our online apps but I'm struggling to find a way to do this for OS Ticket.Any help or advice...
View ArticleDashboard exported Statistics mismatch in v1.10-rc.2
Hello Team,I am a new user to Osticket.While exporting the data from dashboard menu to an excel file , i am getting inaccurate data in the excel sheet.Help me to resolve this issue.Many thanks in...
View ArticleAuto-email upon auto-assign
Hello, everyone. I've recently taken over as manager of my company's IT and this is hot button that I'd like to get fixed quickly. I have very little experience with the nuts and bolts of the...
View ArticleAdding new user
Hi thereI've just tried adding a new user with email address ending with @za.med.comIt does not want to accept this, but when I change the email address to @med.com, it accepts it.Can anyone please...
View Article[resolved] OST1.9.12: unable to create config settings (#7)
Hello all,I'm trying to install OST1.9.12 on Nginx, on a Debian 8 system. I've gotten past several errors, and thought I finally had it this morning, but I'm now getting the error in the subject:...
View Article[resolved] how to stop getting alert message when user type wrong password
how to stop getting alert message when user type wrong password .
View ArticleCurrent Scenario (Help)
Hi all, my company and I are new to Os ticket and any ticketing software, I want to describe my scenario and see if anyone believes we can attain most of our tasks with Os ticket. We currently have a...
View ArticleHow to incorporate a CDO Created Email into an Existing Ticket Thread
We wish to be able to send an email using CDO from our web site pages that is automatically incorporated into to a specific ticket thread within our osTicket (v1.9.9-1-gbe2f138) support ticket system....
View ArticleNeed Gmail Support to Recover Messages from Trash
To Recover the Gmail inbox messages that are sent to waste or erased you can recuperate it by going to the Gmail sign in page then sign into the Gmail Presently drift over the name on the left half of...
View ArticleEditing / Adding Canned Response Premade replies
Hi,I have some canned existing response premade replies in OSTicket 1.9.12 and wish to amend and add new ones.I can't find where I make these changes. I can confirm I have permission 'Can Manage...
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