"Open" tickets are not showing up

Hi,

"Open" tickets are not showing up on "Open" tab (screenshot #1). But per checking on query (screenshot #2), it returns 3 tickets.

Screenshot #1:


Screenshot #2:


Environment:
osTicket Version: v1.10 (901e5ea)
Web Server Software: Apache/2.2.29 (Win32) mod_ssl/2.2.29 OpenSSL/0.9.8zf
MySQL Version: 5.5.23
PHP Version: 5.5.23