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Staff Stats in v1.10
Greetings, and installed version 1.10, everything okay until we start to register tickets, at the moment of reviewing the statistics, nothing is shown osTicket version: v1.10 (901e5ea)Nginx version:...
View ArticleOverdue Tickets and possible table lock issues
Good morning,I recently updated from a extremely modified version of 1.6RC to 1.8.12 for our Company.A couple issues we have noticed since are that everything is getting flagged as overdue, is there a...
View ArticleInstallation doesnt show ticket form and login form properly
I just installed the latest version of osticket however when trying to create a ticket, I don't see any fields like title, description, etc. And when trying to register a new user, I just get the...
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OST v1.10 - Inconsistent behavior when sending embedded images in email messages
Hello osTicket Community,Very excited about the new version of osTicket. I'm making my first forum post to ask about a strange quirk that users in my organization have noticed in v1.10. When sending...
View ArticleEdit Ticket Due Date
When I edit a ticket the current Due Date that was saved for the ticket is not being pulled in. The field is showing up blank.Anyone have a fix for this problem?
View ArticleLoading window appears for a long time during closing and opening of Task.
Hi can someone help us with this concern?https://github.com/osTicket/osTicket/issues/3609#issuecomment-271814949
View ArticleBulk change ticket SLA
Hello,I have about 300 tickets that need to have their SLA adjusted. I've defined a new SLA, and now I want to apply it to all the existing tickets.Is there an automated way I can do this? Perhaps...
View ArticleAttachments not being saved to Ticket
Hello everyone,We've recently upgraded to v1.10 of osTicket and it's really great. However, we are currently experiencing an issue that we didn't have with v1.9.8.The issue is that when an agent...
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"Answered" tab is not showing up
Hi,"Answered" tab is not showing up (shown in screenshot #1) even if there are still "isAnswered = 1" on DB (shown in screenshot #2)Environment:osTicket Version: v1.10 (901e5ea)Web Server Software:...
View ArticleAssigned Agent
Hello to all,I installed the latest version of osTicket and I would like to ask you a question.I put this setting "Assigned Agent" that should send an email to the operator when it is assigned a...
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Last updated column & Date Closed empty
Hi, For Open ticket "Last Updated" column is empty.For Closed ticket "Date Closed" column is emplty.Example:How to solve the problem ?
View ArticleIssue when search add an existing user or an agent
Hi, This is the information of my installation. See Attachment.My problem is when I want to search an existing user (already created) and put it like collaborator or Ticket Owner ...No answer from the...
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"Open" tickets are not showing up
Hi,"Open" tickets are not showing up on "Open" tab (screenshot #1). But per checking on query (screenshot #2), it returns 3 tickets.Screenshot #1:Screenshot #2:Environment:osTicket Version: v1.10...
View ArticleOpen Ticket form does not work after fresh installation under PHP 7.
To reproduce, install osTicket 1.10 under PHP 7. After installation, browse to the client's "Open Ticket" form. Contact fields are missing, and the none of the ticket fields show up after selecting the...
View ArticleAdd a tab/table to Dashboard -> Statistics. How?
Hi all,I'd like to add a table to Dashboard -> Statistics, where currently Department, Topics & Agent show. We would like to add a tab/table for Organizations, which shows per organization the...
View ArticleReply email show no body text
I'm on osTicket (v1.10) on a centos serverThere is a issue with forwarded messages The message body is not shown for some email like the Yahoo! Mail AntiSpam Feedback i have added a sample below....
View ArticleFeature Request: SLA based on time of day
It appears the the current SLA system is based on a 24 hour clock. I would like to request that an SLA be able to include time of day/day-of-week. Meaning the SLA could indicate that has a 4 hour...
View Article[resolved] v1.10 Email template issues - class.orm.php throws exception -->...
Upgraded from 1.8.x.x to 1.10(see attached image for version information)Upgrade went smooth AFAIK but maybe I messed something up?Having trouble with my email templates and/or the database table...
View ArticleSSL Connection from OsTicket to mariaDB Galera Cluster
Greetings,Can someone please authoritatively confirm / deny that it is possible to enable SSL encryption of the database connection.The only references I've located so far would seem to indicate that...
View ArticleMultiple Managers / A Way to allow someone to view all tickets from their...
Hello,In the past, there was a mod to allow multiple managers for a department, basically flagging a user as a manager so that user could see the assigned tickets of everyone else in that...
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