Any one have face this issue before,
when user create tickets on spesific cases,
each cases already assign base on teams -- why the agent not able receive the notification ? when user sucessfull created the tickets
when overdue the tickets the agent receive the notification by email.
is any setting need to be done
thanks in advance for help
i using ;
| osTicket Version | v1.10 (901e5ea) — Up to date |
| Web Server Software | Apache/2.4.18 (Ubuntu) |
| MySQL Version | 5.7.17 |
| PHP Version | 5.6.28-1+deb.sury.org~xenial+1 |