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My Tickets view issue
Hi,i see inside tab view "My Tickets" a lot of tickets not assigned.At side of MyTickets (in the example) i have only one ticket, but if i open that tab, i found a lot of tickets...
View ArticleReopened tickets not assigned
Am I missing something, if a ticket is closed and the original submitter reopens the ticket it is unassigned and has to be re-assigned manually. using 1.10php 7
View ArticleWay to configure multiple links directly to a ticket in an email template
We are using osTicket with a partner in another site, both of us set up as agents.For security reasons, they access the system via a non standard port where we use https/443.I am trying to construct an...
View ArticleMigration, Installation, & Mod Assistance
Hello All,We're at our wits end here. It seems like I cannot find any developers for what seems to be a very simple task. I thought I would check one last time here before we decide to go over to a...
View ArticleChanging (or adding) some text when you want to print
Since 1.10, some code has changed. That includes the printing feature when you print a ticket. We use osticket for our work so we include the users information, the problem and the solution to the...
View ArticleDepartment Specific Help Topics
I have tried various combinations of public/private tickets and departments but so far haven't been able to make this work, so not sure if its possible. Here is there scenario... I need to be able to...
View ArticleFetch email giving Unable to create TCP socket: Address family not supported...
I am trying to set up email fetching and keep getting Unable to create TCP socket: Address family not supported by protocol error. There is nothing in the httpd error log.From the command line ping -4...
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Column "Organization" in tickets view + view filtered by organization
Hi!I'm new of osTicket. In our company we are implementing this solution for our agent and for our clients and it works really fine at the moment.I'm using osTicket v1.10 (901e5ea) and I would like to...
View ArticleRelease Ticket for all Agents
We are using the latest release 1.10 stable and we were very pleased to see that the ticket release function is finally available.Now my question:Is it possible to give permission to all Agents in a...
View Articlemerge/join two and more ticket into one
Sometimes users/client just ignore to keep ticket number in subject an creating new ticket by replay with blank, new email. So for one case you have lot of tickets and u can not see continuous in...
View Articleknowledge base does not support < and > characters
From the post here, I know dropping the <?php and ?> can do the trick, however I think supporting [code][/code] or something else is still necessary, because I do have different codes to store in...
View ArticleAdding users custom contact information into the agent ticket list
HI,I would like to add a student ID number to the agent ticket list. This student ID number is a required custom field in the users contact information which they have to provide to submit a ticket. I...
View ArticleLDAP Issue
I've got osTicket working normally for the most part. I have the LDAP plugin and the HTTP Passthrough Authentication plugin installed. I submitted a ticket via email from a user that had not been...
View ArticleHow do I set banner-client.yaml changes, so they load in the browser upon...
I changed,\include\i18n\en_US\templates\page\banner-client.yamlat,body: > My new quoteI also changed $body in login.inc.php.When I refresh the page, no changes are reflected in the browser. I...
View ArticleTime Spent
Still no method to enter time spent on a ticket :(This really is a vital part of measuring staff productivity and where time is being spent in areas that require attention.Even just a simple text entry...
View Articleassign ticket to teams, but the agents not receive notification on the email
Any one have face this issue before,when user create tickets on spesific cases, each cases already assign base on teams -- why the agent not able receive the notification ? when user sucessfull created...
View ArticleDB Error #1064 & DB Error #1146 on Fresh install or update from 1.9.15
Hi Guys:For a fresh install or update i recieved this two email errors.For DB Error #1064, email content:[CREATE TABLE IF NOT EXISTS `ost_ticket__cdata` (PRIMARY KEY (ticket_id)) DEFAULT CHARSET=utf8...
View ArticleUpgrade from 1.9.12 to 1.9.15 to 1.10
Afternoon All,All the best for 2017 to all of you. Im trying to upgrade my osTicket from 1.9.12 to 1.10 but I keep getting the same error. Upgrade from 1.9.12 to 1.10 FailedUpgrade from 1.9.12 to...
View ArticleOSTicket v1.10 Merge / Duplicate Ticket mods attached
I am attaching a Merge modification for OSTicket v1.10 (901e5ea). - The replacement PHP files.- The SQL needed (if you changed your ost prefix from ost_ to something else then you will need to modify...
View ArticleFetching emails Nr. 2323123
Hello everybody,i have a little issue. i configured ingoing mails via imap, and its working. BUT only if i click on "save changes" at "Admin Panel/Emails/Settings". I don´t receive mails...
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