Hi Team
I have an IT company and my system is set up as follows
Help topic
Form
List
where help topic is the parent of the issue : eg: Server
and for every help topic i have a for ( sub topic) that points to a list e.g - dns issue , dhcp issue
Anyways where i need help is that if you creating a ticket from scratch all works fine when i click on help topic server, i get a drop down list for the "sub topic"
The problem i am encountering is when the ticket is raised via email.
after the ticket is created if i change the help topic to " server" i dont get the drop down menu
Can someone please help
Thanks
