Error 500
We are running OS Ticket 1.10 on Centos 7, MariaDB 10.1, PHP 5.4.16We configured the AD Plugin and it works fine for Support Center.However, when we try to logon to the Agent Panel, we get the...
View Articledaylight saving time
Hi. How to set the time zone to have daylight saving time?I am using version 1.10.Tks
View Articlesame email with different names
Can not I use the same email with different names to create new tickets?Even when entering different names, the ticket is always being created with the name used for the first time with the particular...
View ArticleLinux 14.04 and OSTicket 1.9.5.1
My linux box is telling me to switch to the latest supported stack which is xenial. I really don't feel like upgrading to 16.04 yet so will version 1.9.5.1 run on the xenial stack? Right now I think...
View ArticleRaphaël SVG Line Chart - Color Change?
I'm sure I'm missing something, but I can't seem to find where the Raphaël SVG Line Chart's colors are defined.I can see code similar to the following, but I'm unable to find where the property values...
View Article500 Error When Ticket Submits (Post Upgrade to v1.10)
Hello, I recently updated my OSTicket installation to v1.10. All pre-check tests passed and installation had no issues. When testing myself, when a ticket is submitted, I get the following error:The...
View ArticleVersion 1.11
I've seen mention of custom queues in version 1.11. Any idea when a beta will be released or when we will see 1.11
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Populate Columns in Staff Ticket View
Hello Everyone,Can anyone help me on how to populate the blank data columns on our Staff Ticket View.Here is our ticket version: v1.10 (901e5ea)Regards,Alfie
View ArticleDocuments added to ticket disappear on edit
Hi there,I'm running v1.10 (901e5ea) on a Win 7 Virtual Machine, with a XAMPP for Windows install v3.2.2, with Apache /2.4.23 (Win32) Open SSL /1.0 2h PHP /5.6.24 MySQL v10.1.16.I have configured the...
View ArticleAvoid mails from internal to be distributed to customer
Dears,First, thank you for the Os Ticket team... your platform is awsome ! We have kind of small issue: Some time we have mails sent to both support mail address and to personnal email address.The...
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Column "Organization" in tickets view + view filtered by organization
Hi!I'm new of osTicket. In our company we are implementing this solution for our agent and for our clients and it works really fine at the moment.I'm using osTicket v1.10 (901e5ea) and I would like to...
View ArticleSet custom list value in Filter mails
Hi,We need to be able to assign values defined in the custom lists as action of the mail filter. Exist this feature?
View ArticleChange Internal Note to default tab
I am setting up a new 1.10 install. I'd like to change the default tab in a ticket from Post Reply to Post Internal Note. I found a thread from a ways back on how to do this:...
View ArticleChanging (or adding) some text when you want to print
Since 1.10, some code has changed. That includes the printing feature when you print a ticket. We use osticket for our work so we include the users information, the problem and the solution to the...
View ArticleLanguage Packs for 1.10
The language packs for 1.10 were updated and are now available at the website as of Jan 13. If you have version 1.10 and want to use language packs please go download the new version(s).
View ArticleAdding Organization Column to Open Ticket Overview
I added a custom form that allows an organization field to be a part of a submitted ticket. Any idea what table this will be stored in or how I can access this data? I have successfully added a Help...
View Articlehelp topic / Form and List
Hi TeamI have an IT company and my system is set up as followsHelp topicFormListwhere help topic is the parent of the issue : eg: Serverand for every help topic i have a for ( sub topic) that points to...
View ArticleTo Attach a Sub-filter
Hi Everyone,I am in the midst of creating a technical form for my dept. however i am stuck where i am not able to create a sub filter for the main catagory is selected.can anyone assist me on...
View ArticleAgent only check list
How can I create an agent only check list that needs to be completed daily.
View ArticleHow do I set banner-client.yaml changes, so they load in the browser upon...
I changed,\include\i18n\en_US\templates\page\banner-client.yamlat,body: > My new quoteI also changed $body in login.inc.php.When I refresh the page, no changes are reflected in the browser. I...
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