Maybe can share to Understand the calculation on statisitic base on Departement, Topic or Agent
As sample :
From Hardware issue (base on my attachment picture),
Opened : 5 ticket
but when i check on system, that is no tickets at status open.
same for assigned also.
it is possible to re-query/modified query on the system ? or thats is correct the figure what is show on statistic table
my current server;
| Server Information | |
|---|---|
| osTicket Version | v1.10 (901e5ea) — Up to date |
| Web Server Software | Apache/2.4.18 (Ubuntu) |
| MySQL Version | 5.7.17 |
| PHP Version | 5.6.28-1+deb.sury.org~xenial+1 |
Regards