Removing the 'required' requirement from ticket comments
Is it possible (and if so how!?) to remove the required requirement from posting comments on department transfers?So I can transfer between departments without adding a comment?
View ArticleRemove required comment during department transfer
Is it at all possible (I don't mind editing code) to remove the need to compulsorily comment on a ticket when assigning or department transferring? I'm filtering all emailed tickets manually to the...
View ArticleHow to get the most out of forms..
Hi,So custom forms.. I'm unsure how to recycle information that they receive. If I create my own unique variables do they get created in a table in the DB somewhere? Am I correct in thinking that the...
View ArticleSend welcome email after agent creation
Hi guys,how can I send a welcome email after the agent creation similar to the customer's welcome email?Best regards
View ArticleCustomer log in using username
Hi guys,is it possible to enable the customer's login using the username?Best regards,Simone
View ArticleProblem with IE and Edge
Hi all,I have problem with login. When I click login on the Internet Explorer and Edge nothing happens (reload the same page - in osticket log - login success) , but not with Firefox and...
View ArticleJquery Error Uncaught SyntaxError: Unexpected token >
Hi,When I try to open tickets, the loading bar freezes at around 75% with grayed overlay. By inspecting the chrome console I noticed that the following error prevent the page load. I tried using...
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Assign ticket using teams Methode-- the person on teams member not receive email
I Just try to use Teams when assign tickets, opening ticket no problem only notification from emailnot received. is any setting that i need to changes
View ArticleTime Tracking Report
Hey all,Not sure if this is the best place or not but looking for anyone who has experience or used the Time Tracking mod/add on. I'm looking to get a report to be able to send to our billing...
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Understand the calculation on statisitic base on Departement, Topic or Agent
Maybe can share to Understand the calculation on statisitic base on Departement, Topic or AgentAs sample :From Hardware issue (base on my attachment picture),Opened : 5 ticketbut when i check on...
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css layout broken for reply box below if ticket created from email with long...
just update to 1.10, we got sees for css layout broken if there is long email thread that submit to osticket, image can look here:
View ArticleWay to configure multiple links directly to a ticket in an email template
We are using osTicket with a partner in another site, both of us set up as agents.For security reasons, they access the system via a non standard port where we use https/443.I am trying to construct an...
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Duplicate Tickets - IMAP / osTickets v1.9.14
Hi,I have osTickets v1.9.14. We have been battling with duplicate tickets for some time now. We have several departments, each with their own Gmail account to retrieve emails/tickets via IMAP. What...
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Canned Response Variable for the Staff user.
Hello,I am trying to have a canned response where at the end it says the current logged in staff name. I cannot find this variable in the Supported Variables in the canned response page. Does one...
View ArticlePossible Bug, Open tickets that are assigned
Good afternoon,We are running OSTicket 1.10 now and loving it.We are used to seeing everyones assigned tickets in the departments we have available to us.for example, I am in IT, but I could also see...
View ArticleOS Ticket - eMail fetch
Using OS Ticket V1.10We have enabled incoming email fetch, this is working by auto logging tickets on the cron of 5 minutes. However, it's working randomly by logging the tickets to any agent at...
View Articledaylight saving time
Hi. How to set the time zone to have daylight saving time?I am using version 1.10.Tks
View Articlesame email with different names
Can not I use the same email with different names to create new tickets?Even when entering different names, the ticket is always being created with the name used for the first time with the particular...
View ArticleLanguage Packs for 1.10
The language packs for 1.10 were updated and are now available at the website as of Jan 13. If you have version 1.10 and want to use language packs please go download the new version(s).
View ArticleLDAP Issue
I've got osTicket working normally for the most part. I have the LDAP plugin and the HTTP Passthrough Authentication plugin installed. I submitted a ticket via email from a user that had not been...
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