very similar to http://osticket.com/forum/discussion/89540/resolved-urgent-bug-truncated-mails-in-v1-10
I think osTicket has some trouble with Unicode Symbols since it truncate mails.
For example, the mail (here it is the plain text of the mail body)
The Content-Type of the original mail is: text/plain; charset=UTF-8
I think osTicket has some trouble with Unicode Symbols since it truncate mails.
For example, the mail (here it is the plain text of the mail body)
is truncated after 'first text'.
first text =F0=9F=8C=9E=20
last text
The Content-Type of the original mail is: text/plain; charset=UTF-8