Canned response - Focus in desired position
I'm using Canned response , and I'm wondering is there any way to add some code to CannedResponse template, which will move currsor focus to desired position ?Regards,mLipok
View ArticleBug - Once again: Truncated mails in v1.10
very similar to http://osticket.com/forum/discussion/89540/resolved-urgent-bug-truncated-mails-in-v1-10I think osTicket has some trouble with Unicode Symbols since it truncate mails.For example, the...
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Column "Organization" in tickets view + view filtered by organization
Hi!I'm new of osTicket. In our company we are implementing this solution for our agent and for our clients and it works really fine at the moment.I'm using osTicket v1.10 (901e5ea) and I would like to...
View ArticleAD Import Remote User for opening ticket fails
Active Directory (AD) authentication works fine, but when opening a ticket via staff panel and searching for a user [that has never opened a ticket before but is in AD] osTicket finds the user just...
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1.10: post-upgrade rich text editor icons show up as unordered list
i've just upgraded to 1.10 and i have two only one problems. 1- no results for ticket searches (i'll post that in a new discussion) and this strange formatting for the rich text editorHere's what...
View ArticleCreating a Plugin
Is there any documentation on how to create a plugin? I found a guide (https://github.com/poctob/OSTEquipmentPlugin/wiki/Plugin-Development-Part-1-Getting-Started) that appears to be a little out of...
View ArticleStatic Ip Address - Agent Session issue
Hi Guys,Firstly if this is mentioned in another post, I do apologise, But I have not seen anything in relation to the problem we are having.We operate with 3 users, using Isp provided Hosting.Our...
View ArticleIncompatibility Sort the ticket list by creation date for reopen tickets
Hello,Sort the ticket list by creation date with reopened tickets, show the correct order, but dispaly the re-opening date which causes confusion.for example: #1: date create: 01/02/17 closed and...
View ArticleDB Error - While Creating new Agent
osTicket Versionv1.10 (901e5ea) — Up to dateWeb Server SoftwareApache/2.4.23 (Win64) PHP/5.6.25MySQL Version5.7.14PHP Version5.6.25[INSERT INTO `ost_team_member` SET `team_id` = '3',`flags` = 1]...
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HTTP 500 osTicket-v1.10
Hi,I would like to install osTicket-v1.10 but I get an error Message (see attached file). I have installed IIS for Windows and uploaded the "upload" folder to the the server.Here are informations about...
View Articleindex.php login page
Hello everyone I was wondering if it is possible when i enter my osticket to integrate the SCP login page with the default user login page . When they enter let's say support.my-site-com to prompt that...
View ArticleLive Chat
Hi all,Does anyone know if there is a live chat support app that works with OSTicket? Back in the day we had Zopim (now Zendesk) working with OST v1.6 but for whatever reason that integration is no...
View ArticleOsticket 1.10 installation , white page on /setup/ ---- error --...
installing 1.10 im getting a white page trying to rin the setup, check error log in setup getting "/include/class.plugin.php on line 555"What is causing this ?verions as follow Apache Version 2.2.31...
View ArticleAdmin cannot change password (Show blank pop up)
In admin page (/scp), after i click change password in profile area, the pop up showed blank only.
View Article1.10 - Auto respond to ticket submitted by e-mail
OSTicket 1.10RHEL 7.3httpd 2.4.6MariaDB 5.5.52PHP 5.4.45I have got OSTicket set up where, if a user submits a ticket by going to the website, they are automatically sent a confirmation e-mail: "Support...
View ArticleAdd new mail settings
Hi expert, I would like to know what it is the purpose of add more than one email settings, I've configured two emails, but I just can use one turning on like default.I'm working with create ticket by...
View ArticleIncorrect Service time and Response time in Dashboard Statistics
System InfoOS : Ubuntu 14.04Container : DockerosTicket Version : v1.10 (901e5ea)Web Server : nginx/1.10.0MySQL Version : 5.7.16PHP Version : 7.0.8-0ubuntu0.16.04.3Hi, I have an issue with Response time...
View ArticleosTicket, auto assignation by account
I am evaluating osTicket for a company who repair printers.When company's customers need support, they have to log in osTicket to open a issue.First, they have to be able to select one device id (or...
View ArticleUsing Office 365 Mail Validated in OsTicket but is not fetching the mail at all.
This is a new install on CentOS 7Originally I had some issues with SELinux blocking my attempts to authenticate mail. I have resolved those and verified that the firewall is not my issue by testing...
View ArticleCanned response - Focus in desired position
I'm using Canned response , and I'm wondering is there any way to add some code to CannedResponse template, which will move currsor focus to desired position ?Regards,mLipok
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