Anyone know if it is possible (and if so, how) to use shared mailboxes in office365 for ticket tracking in OST? I'd rather not have to purchase a new license for each address I use to segregate different functions in OST. I know that on my android devices I can setup imap by using something like this:
user@contoso.com <-- user account
sharedmb@contoso.com <--shared mailbox
IMAP/SMTP settings:
address: user@contoso.com
username: user@contoso.com/sharedmb
password: <user's password>
IMAP server: outlook.office365.com
security type: SSL
port: 993
SMTP server: outlook.office365.com
security type: TLS
port: 587
smtp UN: user@contoso.com
smtp PW: <user's password>
I think what I need is the ability to provide separate credentials for IMAP and SMTP. Any thoughts on how to do this with OSTicket? Much appreciated!