Still can login after changing secret key in ost_config.php
I'm using ost 1.9.8 in Linux, apache.I have been hearing the "Encrypt/Decrypt secret key", or SECRET_SALT, is used to decrypt the agent password for logging in to Staff Control Panel.To clone a new OST...
View Articleusing shared mailboxes in office365 for tickets
Anyone know if it is possible (and if so, how) to use shared mailboxes in office365 for ticket tracking in OST? I'd rather not have to purchase a new license for each address I use to segregate...
View ArticleCustom Variables
I'm trying to reference one of my custom variables in a link on the staff ticket view.I want to pull a variable we have for Equipment ID and attach it to the end of a link to reference it in our...
View ArticleUnable to upgrade from 1.9.15 to 1.10 Stable release.
Hello Everyone,Today I tried upgrading from 1.9.15 to 1.10 with not much luck.Current Setup:osTicket Version: v1.9.15 (70898b3)Web Server Software Microsoft-IIS/7.5MySQL Version...
View ArticleCursor looses focus when using backspace
This is happening at least since the latest 2 versions, so version 1.9.12 and the one before.When I reply to a ticket and make a type and use the backspace to correct it, in 70-80% of the times, the...
View ArticleClik here to view.
Docker?
Has anyone though of doing deployment through docker? Docker is really becoming a staple in the industry and could really make installation and upgrading insanely easy for people. I think it is already...
View ArticleRelationship between ost_task and thread
Can you please tell me the relationship between ost_task and ost_thread_entry.I have a task which has had 2 updatesSELECT ot.id, ot.created created, ot.duedate...
View ArticleIssue with Forms
Good Morning,I would like to start off by saying I am not an experienced web developer. I just tried getting a support site up for something that is a hobby but I am having issues with it on the user...
View ArticleEmail Piping documentation issue
On the wiki page http://osticket.com/wiki/Email_Piping it says"Email piping must be enabled in admin panel"What does that mean? Where? How? I have found nothing about it in any of the admin screens in...
View ArticleAdd List to a sub field
Hi i wanna know if its possible ad a sub list to my contac info i have set in the institucion field a list of school that i manage i want to know if is posible add in the "plantel " field...
View ArticleTicket filter action send email variables
Hi,I tried to find a similar issue somewhere but can't find anything. I am having a problem with using send mail under ticket filter action. First I tried using the available variables to display...
View ArticleHelp Topic limit to 32 characters
I'm using OST 1.9.8.Found that Help Topic is limited to 32 characters most.When i enter longer Help Topic name, it saves successfully.However, it's still truncated to 32 characters, as seen in "Open...
View ArticleMigration, Installation, & Mod Assistance
Hello All,We're at our wits end here. It seems like I cannot find any developers for what seems to be a very simple task. I thought I would check one last time here before we decide to go over to a...
View ArticleClik here to view.
Client ticket view modification
I have gotten several requests from end users asking if I could add the Help Topic to the Client side ticket view. This because users can see all the organizations tickets and would like to learn...
View ArticleOverDue Notice every 3 hour
Hello, I am writing this post after searching a bit but couldn't find the solution.I am facing issues in my ticket thread. I have disabled all email alerts. But every 3 hours, there is a log in ticket...
View ArticleAlways notify dept members when agent post reply
osTicket Version: v1.10-rc.2 (231f11e)Web Server Software Microsoft-IIS/8.5MySQL Version: 5.7.17PHP Version: 5.3.28Basically, we use osTicket as an intranet service, new ticket is default assign to...
View ArticleCustomer Portal
Version: 1.10I need a little bit of help if that's ok please, I expect this is a bug but may be something in the configuration that I have missed out.We are finding that if a ticket is logged via...
View ArticleClik here to view.
Only attachment in ticket, not original text and response layout gone?
Today I got a ticket. I always also get a copy send to my the technical email address.Normally this is exactly the same. But with the new version something strange happened.The customer put text in his...
View ArticleRedirect to Homepage after Ticket Submission or Reply
When someone fills out our support request form or when I reply from the Admin form, the message does not go through and it gets redirected to the homepage.Seems to mostly happen when I create...
View Article