I have gotten several requests from end users asking if I could add the Help Topic to the Client side ticket view. This because users can see all the organizations tickets and would like to learn from/help with those tickets. But at this time they can't easily see which device the tickets are for, making it a hassle to find the interesting ones. Adding help topic to the overview would solve this.
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Here is what I am trying to do:
I have been looking at \include\client\tickets.inc.php. I can figure out how to add a column, but I cannot figure out how to properly populate it.
Anyone willing to help me with this?
As for the versions I'm running, I am running the Custom-Queues branch.
| Server Information | |
|---|---|
| osTicket Version | 1.8-git (?) Upgrade— 901e5ea is available |
| Web Server Software | Apache/2.4.17 (Win32) PHP/5.5.37 |
| MySQL Version | 10.1.13 |
| PHP Version | 5.5.37 |
Cheers!