Hi,
How can I activate separate SLA for Tasks and Tickets? Basically, I want to get an email notification 15mins (or any other per-defined time span) before a certain Task due date is about to approach.
If it can be hard-coded then also, I am OK with it... Please help!!!
OSTICKET VERSION: 1.10(901e5ea)
WEB SERVER: Apache 2/4/18 (Ubuntu)
MYSQL: 5.7.17
PHP version: 7.0.15-0ubuntu0.16.04.4
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How can I activate separate SLA for Tasks and Tickets? Basically, I want to get an email notification 15mins (or any other per-defined time span) before a certain Task due date is about to approach.
If it can be hard-coded then also, I am OK with it... Please help!!!
OSTICKET VERSION: 1.10(901e5ea)
WEB SERVER: Apache 2/4/18 (Ubuntu)
MYSQL: 5.7.17
PHP version: 7.0.15-0ubuntu0.16.04.4