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Adding Reports To Organizations
Hi, Guys...I'm using osTicket 1.10 and sadly it is missing an Organization report, like how many ticket are opened and closed per organizations.This is my first attempt on modifying codes and to be...
View ArticleAdd Department Column to 1.10 Stable Ticket View?
Hello All,I've seen directions for this covering the previous release and the 1.10 RCs but the code in tickets.inc.php seems to have changed a bit and I'm unsure what to change/add and where to do so....
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Different SLA for Tasks and Tickets
Hi,How can I activate separate SLA for Tasks and Tickets? Basically, I want to get an email notification 15mins (or any other per-defined time span) before a certain Task due date is about to approach....
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Time issue
Ever since DST started, all of our ticket time stamps have been behind by one hour. My users reside in a timezone that does not do DST. As far as I can tell my time settings are consistently set,...
View ArticleError attach file
I try to attach file on my ticke (fil is PDF or DOCX) and I see this messageFile is too large undefinedI try to change on settings but i doesn't work
View Article[resolved] Export Link in Tickets page not working
Hi,The Export link in the Closed Ticket page (http://servername/scp/tickets.php?status=closed) exports only two items (the first two items to be precise). All other Export link in other pages works...
View ArticleError connecting to LDAP
osTicket version v1.10 (901e5ea) — Up to dateServer Software Web Apache/2.4.10 (Debian)MySQL version 5.5.43PHP version 5.6.7-1Error encountered when...
View ArticleKeyboard Shortcuts Feature Request
Would be nice to be able to press single letter keys to jump cursor focus and change pages while the cursor focus is not inside an <input> or <textarea>. This would allow single letter...
View ArticleNot Receiving Tickets In My Gmail Inbox
Hello everybody!Thank you for your help beforehand!I'm having issues receiving tickets in my Gmail inbox as it's been set for almost two years. Everything was working perfectly until now.I just stopped...
View Articleauth-passthru troubleshooting?
Hello,New to OST and just trying to setup authorisation for agents. We're running OST on Apache/Debian and Apache is configured with our own internal authentication system that uses a cutom module in...
View ArticleAttachment fail
Good morning,Every time an agent tries to attach a file to a reply, the system won't keep the file.It saves the reply but without attachment.Thank you
View Articleauth-ldap Plugin Installation Issue
I am running osTicket version 1.9.15 on on IIS 7.5 and Windows Server 2012 r2 with PHP 5.3. I downloaded auth-ldap plugin version 0.63 from http://osticket.com/download. As soon as I enable the plugin...
View Articleost_organization_cdata table is deleted after modifying organization form
I have Osticket 1.10. release and I have updated mysql 5.7.1 to 5.7.17. Now when I modify organization form I have a problem because ost_organization__cdata table is deleted. Can anybody help me?Thanks.
View ArticleCan't connect to mail5.******.net,995: Refused when Fetching Email via POP
I tested the account with outlook and it works fine, but when I enter the settings in the Fetching Email exactly the same I get: "Can't connect to mail5.intermedia.net,995: Refused", and I get:Failed...
View ArticleLine Break characters showing up in custom forms
While attempting to create some custom forms using the "information" type I get unintended line break <br /> characters. This doesn't occur in version 1.9 - only in v1.10. Please see attached...
View Article"Valid CSRF Token Required" on login.php agent page
Hello,I use osTicket v1.10 in PHP v5.6 on MySql 5.4 with ApacheThe installation is ok.But i have a problem to login admin in agent page (/scp/login.php) i have a this message "Valid CSRF Token...
View ArticleCustomer Reply Changes Status
Hi! I'm trying to find the settings to change a ticket's status when a customer replies to a ticket (via e-mail or online). I have a status of "Waiting for Customer" so I know it's pending for the...
View ArticleOSTicket 1.10 Printing and Custom Logo Issues
The issue I am seeing is 2 things the customer logo when we go to print will just display a red x yet I can switch to the default logo it will display and print fine. I have tried to save the default...
View ArticleJSON API Documents and AWS intergration
I assume it is not possible to update a Ticket from the API ? I would love to integrate with AMAZON SQS . Currently I have all help desk requests sent in via e-mail end up on a AWS Queue. I want to...
View Articlewhy is it so hard to get osTicket up and running
I downloaded v1.10. I created a folder on my hosting account www.mydomain.com/osticket and via FTP uploaded the files under "upload" to my hosting server. I have then tried for hours to get osticket...
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