redundant information

hello, why my osticket be like this when try to update Your profile information? see attachment..duplication/redundant of client information

FYI, im using AD authentication for client in order to create a ticket. v1.9.12 (19292ad) — Up to date Microsoft-IIS/8.5 5.5.45 5.6.20

osTicket Version

Web Server Software

MySQL Version

PHP Version